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Devising appropriate service strategies for customers of different value : an integrated assessment model for the banking industry
Chen, Shuh-hsing - In: The international journal of human resource management 24 (2013) 21, pp. 3939-3956
Persistent link: https://www.econbiz.de/10010221746
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Knowledge appropriation and HRM : the MNC experience in Tanzania
Kamoche, Ken; Newenham-Kahindi, Aloysius - In: The international journal of human resource management 23 (2012) 14, pp. 2854-2873
Persistent link: https://www.econbiz.de/10009574617
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Firm size and the effectiveness of training for customer service
Lee, Gregory John - In: The international journal of human resource management 23 (2012) 12, pp. 2597-2613
Persistent link: https://www.econbiz.de/10009552573
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Unit-level linkages between employee commitment to the organization, customer service delivery and customer satisfaction
Conway, Neil; Briner, Rob B. - In: The international journal of human resource management 26 (2015) 16, pp. 2039-2061
Persistent link: https://www.econbiz.de/10011337704
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Linking chief knowledge officers with customer capital through knowledge management practices in the Spanish construction industry
Cegarra Navarro, Juan Gabriel; Dewhurst, Frank W.; … - In: The international journal of human resource management 21 (2010) 1/3, pp. 389-404
Persistent link: https://www.econbiz.de/10003971933
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Customers cocreating value with the firm : implications for IHRM
Novicevic, Milorad M.; Duke, Allison B.; Holmes, Erin R.; … - In: The international journal of human resource management 22 (2011) 3, pp. 746-761
Persistent link: https://www.econbiz.de/10008988299
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Exploring the benefits of contact centre offshoring : a study of trends and practices for the Australian business sector
Owens, Alison R. - In: The international journal of human resource management 25 (2014) 4, pp. 571-587
Persistent link: https://www.econbiz.de/10010232371
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Some insights into customer orientation : an investigation of salespeople in Taiwan
Huang, Cheng-shung - In: The international journal of human resource management 22 (2011) 12, pp. 2647-2663
Persistent link: https://www.econbiz.de/10009296586
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HR in collaborative innovation with customers : role, alignment and challenges
Greer, Charles R.; Stevens, Charles D. - In: The international journal of human resource management 26 (2015) 20, pp. 2569-2593
Persistent link: https://www.econbiz.de/10011413921
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What is the joint effect of employee satisfaction and customer orientation on the organizational culture in metalworking manufacturing?
Aydin, Bulent; Ceylan, Adnan - In: The international journal of human resource management 22 (2011) 5, pp. 1203-1215
Persistent link: https://www.econbiz.de/10009151798