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The relationship between newcomers’ emotional labor and service performance : the moderating roles of service training and mentoring functions
Chi, Nai-Wen; Wang, I-An - In: The international journal of human resource management 29 (2018) 19, pp. 2729-2757
Persistent link: https://www.econbiz.de/10012031383
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Analyzing the effects of diversity perceptions and shared leadership on emotional conflict : a dynamic approach
Acar, F. Pinar - In: The international journal of human resource management 21 (2010) 10/12, pp. 1733-1753
Persistent link: https://www.econbiz.de/10008732249
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Chinese hotel employees in the smiling masks : roles of job satisfaction, burnout, and supervisory support in relationships between emotional labor and performance
Chen, Ziguang; Sun, Hongwei; Lam, Wing; Hu, Qing; Huo, … - In: The international journal of human resource management 23 (2012) 4, pp. 826-845
Persistent link: https://www.econbiz.de/10009503774
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Leaders' negative emotions and leadership styles influencing subordinates' well-being
Zineldin, Mosad; Hytter, Anders - In: The international journal of human resource management 23 (2012) 4, pp. 748-758
Persistent link: https://www.econbiz.de/10009503809
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Going global, feeling small : an examination of managers' reactions to global restructuring in a multinational organisation
Kelliher, Clare; Clarke, Caroline; Hailey, Veronica Hope; … - In: The international journal of human resource management 23 (2012) 11, pp. 2163-2179
Persistent link: https://www.econbiz.de/10009551644
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Emotional exhaustion and job performance : the mediating role of organizational commitment
Tourigny, Louise; Baba, Vishwanath V.; Han, Jian; Wang, … - In: The international journal of human resource management 24 (2013) 3, pp. 514-532
Persistent link: https://www.econbiz.de/10009708972
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Antecedents of well-being : a study to examine the extent to which personality and emotional intelligence contribute to well-being
Higgs, Malcolm; Dulewicz, Victor - In: The international journal of human resource management 25 (2014) 5, pp. 718-735
Persistent link: https://www.econbiz.de/10010244479
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Affective commitment and turnover intentions among healthcare professionals : the role of emotional exhaustion and disengagement
Thanacody, P. R.; Newman, A.; Fuchs, S. - In: The international journal of human resource management 25 (2014) 13, pp. 1841-1857
Persistent link: https://www.econbiz.de/10010348997
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Alienation from work : Marxist ideologies and twenty-first-century practice
Shantz, Amanda; Alfes, Kerstin; Bailey, Catherine - In: The international journal of human resource management 25 (2014) 18, pp. 2529-2550
Persistent link: https://www.econbiz.de/10010409045
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The impact of management on the engagement and well-being of high emotional labour employees
Brunetto, Yvonne; Shacklock, Kate; Teo, Stephen T. T.; … - In: The international journal of human resource management 25 (2014) 17, pp. 2345-2363
Persistent link: https://www.econbiz.de/10010409101