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The influences of internal service quality and job standardization on job satisfaction with supports as mediators : flight attendants at branch workplace
Jiang, Chunfang; Wu, Kuo-ping - In: The international journal of human resource management 25 (2014) 19, pp. 2644-2666
Persistent link: https://www.econbiz.de/10010416159
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Implementation of empowerment in Chinese high power-distance organizations
Humborstad, Sut I. Wong; Humborstad, Bjarte; Whitfield, … - In: The international journal of human resource management 19 (2008) 7, pp. 1349-1364
Persistent link: https://www.econbiz.de/10003760801
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Unit-level linkages between employee commitment to the organization, customer service delivery and customer satisfaction
Conway, Neil; Briner, Rob B. - In: The international journal of human resource management 26 (2015) 16, pp. 2039-2061
Persistent link: https://www.econbiz.de/10011337704
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Firm size and the effectiveness of training for customer service
Lee, Gregory John - In: The international journal of human resource management 23 (2012) 12, pp. 2597-2613
Persistent link: https://www.econbiz.de/10009552573
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Pro-social organisational behaviour of health care workers
Hyde, Paula; Harris, Claire; Boaden, Ruth - In: The international journal of human resource management 24 (2013) 16, pp. 3115-3130
Persistent link: https://www.econbiz.de/10009782049
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Personality and the creativity of frontline service employees : linear and curvilinear effects
Coelho, Filipe; Lages, Cristiana R.; Sousa, Carlos M. P. - In: The international journal of human resource management 29 (2018) 17, pp. 2580-2607
Persistent link: https://www.econbiz.de/10011950935
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The impact of HRM practices on service quality, customer satisfaction and performance in the Indian hotel industry
Chand, Mohinder - In: The international journal of human resource management 21 (2010) 4/6, pp. 551-566
Persistent link: https://www.econbiz.de/10003992235
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Gossip in the workplace and the implications for HR management : a study of gossip and its relationship to employee cynicism
Kuo, Chien-chih; Chang, Kirk; Quinton, Sarah; Lu, Chiu-yi; … - In: The international journal of human resource management 26 (2015) 18, pp. 2288-2307
Persistent link: https://www.econbiz.de/10011337646
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Employee voice and engagement : connections and consequences
Rees, Chris; Alfes, Kerstin; Gatenby, Mark - In: The international journal of human resource management 24 (2013) 14, pp. 2780-2798
Persistent link: https://www.econbiz.de/10009772600
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Employee attitudes toward questionable negotiation tactics : empirical evidence from Peru
Stefanidis, Abraham; Banai, Moshe; Richter, Ulf Henning - In: The international journal of human resource management 24 (2013) 4, pp. 826-852
Persistent link: https://www.econbiz.de/10009708900