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Can the label "member" in a loyalty program context boost customer satisfaction?

Söderlund, Magnus - In: The international review of retail, distribution and … 29 (2019) 3, pp. 340-357

Persistent link: https://www.econbiz.de/10012209287

"I do not know" : an examination of reactions to virtual agents that fail to answer the user's questions

Söderlund, Magnus - In: The international review of retail, distribution and … 34 (2024) 2, pp. 228-250

Persistent link: https://www.econbiz.de/10014559025

Responsible service employee behaviour and its impact on customer satisfaction during the coronavirus crisis

Oikarinen, Eeva-Liisa; Söderlund, Magnus - In: The international review of retail, distribution and … 32 (2022) 2, pp. 184-200

Persistent link: https://www.econbiz.de/10013274211

Jokes in the store and its effects on customer satisfaction

Söderlund, Magnus; Oikarinen, Eeva-Liisa; Heikka, … - In: The international review of retail, distribution and … 27 (2017) 3, pp. 260-283

Persistent link: https://www.econbiz.de/10011741613

Happy to see you : the positive effects of in-store service encounters on the satisfaction of older consumers

Berg, Hanna; Liljedal, Karina T.; Söderlund, Magnus; … - In: The international review of retail, distribution and … 33 (2023) 5, pp. 479-493

Persistent link: https://www.econbiz.de/10014558954

There is no place like home : home satisfaction and customer satisfaction in online grocery retailing

Singh, Reema; Söderlund, Magnus - In: The international review of retail, distribution and … 32 (2022) 4, pp. 370-387

This study acknowledges that home is a central and valenced place for most people, and therefore it is assumed that (a) the content in people’s general category for home issues can be activated easily, particularly by various home-related stimuli, and that (b) the affective charge of such...

Persistent link: https://www.econbiz.de/10013411667

The hard-working virtual agent in the service encounter boosts customer satisfaction

Söderlund, Magnus; Oikarinen, Eeva-Liisa; Teck Ming Tan - In: The international review of retail, distribution and … 32 (2022) 4, pp. 388-404

Persistent link: https://www.econbiz.de/10013411669