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~isPartOf:"The journal of services marketing"
~subject:"E-commerce"
~subject:"Service quality"
~subject:"Supplier relationship management"
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E-commerce
Service quality
Supplier relationship management
Beziehungsmarketing
225
Relationship marketing
225
Customer satisfaction
191
Kundenzufriedenheit
191
Consumer behaviour
163
Konsumentenverhalten
163
Dienstleistungsqualität
158
Customer service
60
Kundenservice
60
Dienstleistungssektor
48
Service industry
48
Beschwerdemanagement
34
Complaint management
34
Social Web
34
Social web
34
Customer integration
31
Kundenintegration
31
Services
30
Emotion
29
Dienstleistung
26
Satisfaction
26
USA
26
United States
26
Dienstleistungsmarketing
24
Services marketing
24
Arbeitszufriedenheit
23
Customer experience
23
Job satisfaction
23
Einzelhandel
21
Lieferantenmanagement
21
Retail trade
21
Viral marketing
21
Virales Marketing
21
Betriebliche Wertschöpfung
19
Value creation
19
Customer engagement
18
Confidence
17
Vertrauen
17
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107
Free
1
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Article
173
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173
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173
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English
173
Author
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Sharma, Piyush
8
Klaus, Philipp
5
Barnes, Donald C.
3
Collier, Joel E.
3
McColl-Kennedy, Janet R.
3
Palmer, Adrian
3
Zhan, Wu
3
Aksoy, Lerzan
2
Ashill, Nicholas J.
2
Basso, Kenny
2
Benoit, Sabine
2
Brady, Michael K.
2
Bruce, Helen L.
2
Carlson, Jamie
2
Cheng, Zhao-Hong
2
Choi, Beom Joon
2
Cronin, J. J.
2
Dodds, Sarah
2
Frow, Pennie
2
Grönroos, Christian
2
Gustafsson, Anders
2
Hollebeek, Linda D.
2
Holloway, Betsy Bugg
2
Huang, Min-Hsin
2
Johnson, Lester W.
2
Kim, Namwoon
2
Leisen Pollack, Birgit
2
Lin, Binshan
2
Luk, Sherriff T. K.
2
Matos, Celso Augusto de
2
Mattila, Anna S.
2
Medler-Liraz, Hana
2
Palakshappa, Nitha
2
Payne, Adrian
2
Rosenbaum, Mark
2
Seger-Guttmann, Tali
2
Su, Yong
2
Tram-Anh Ngoc Pham
2
Voorhees, Clay M.
2
Zolkiewski, Judy
2
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Published in...
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The journal of services marketing
Journal of retailing and consumer services
331
Journal of business research : JBR
323
Industrial marketing management : the international journal for industrial and high-tech firms
292
International journal of hospitality management
258
The service industries journal
164
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
143
The journal of business & industrial marketing
140
Journal of hospitality marketing & management
115
International journal of contemporary hospitality management
114
Journal of travel and tourism marketing
110
Services marketing quarterly
107
Service business
89
SpringerLink / Bücher
81
Tourism management : research, policies, practice
80
Journal of air transport management
77
Journal of service research : JSR
77
The TQM journal : the international review of organizational improvement
76
Cogent business & management
75
Asia Pacific journal of marketing and logistics
70
Technological forecasting & social change : an international journal
67
International journal of services and operations management
66
Journal of the Academy of Marketing Science
66
International journal of electronic customer relationship management : IJECRM
65
International journal of quality and service sciences
65
Journal of strategic marketing
63
Journal of service management
62
Total quality management & business excellence
62
International journal of quality & reliability management
59
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
58
International journal of electronic marketing and retailing : IJEMR
57
International journal of business information systems : IJBIS
56
International journal of productivity and quality management : IJPQM
54
International journal of services, economics and management
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
The international journal of bank marketing : IJBM
51
Managing service quality : MSQ ; an international journal
50
Electronic commerce research
49
Journal of business-to-business marketing
49
Journal of marketing
49
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ECONIS (ZBW)
173
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173
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1
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
2
#IHateYourBrand: adaptive service recovery strategies on Twitter
Abney, Alexandra K.
;
Pelletier, Mark J.
;
Ford, …
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 281-294
Persistent link: https://www.econbiz.de/10011741259
Saved in:
3
Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva
;
Santos, Christiane Pizzutti dos
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
Saved in:
4
Investigating the impact of resource capabilities on customer loyalty : a structural equation approach for the UK hotels using online ratings
Ramanathan, Usha
;
Ramanathan, Ramakrishnan
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 404-415
Persistent link: https://www.econbiz.de/10010127928
Saved in:
5
Retrospective: why do customers switch? : the dynamics of satisfaction versus loyalty
Mittal, Banwari
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 569-575
Persistent link: https://www.econbiz.de/10011634990
Saved in:
6
The consequence of appraisal emotion, service quality, perceived value and customer satisfaction on repurchase intent in the performing arts
Hume, Margee
;
Sullivan Mort, Gillian
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 170-182
Persistent link: https://www.econbiz.de/10003990915
Saved in:
7
External equity, loyalty program membership, and service recovery
Morrison, Olivier
;
Huppertz, John W.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 244-254
Persistent link: https://www.econbiz.de/10003990935
Saved in:
8
Service quality, trust, commitment and service differentiation in business relationships
Chenet, Pierre
;
Dagger, Tracey S.
;
O'Sullivan, Don
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 335-346
Persistent link: https://www.econbiz.de/10008653371
Saved in:
9
Singapore stock broking service quality: fifteen percent gap
Yik-Chee, Lee
;
Meredith, G. G.
;
Marchant, T.
- In:
The journal of services marketing
24
(
2010
)
4
,
pp. 305-313
Persistent link: https://www.econbiz.de/10008653374
Saved in:
10
Betrayal? : relationship quality implications in service recovery
Holloway, Betsy Bugg
;
Wang, Sijun
;
Beatty, Sharon E.
- In:
The journal of services marketing
23
(
2009
)
6
,
pp. 385-396
Persistent link: https://www.econbiz.de/10009525724
Saved in:
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