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~isPartOf:"The journal of services marketing"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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USA
Customer satisfaction
191
Kundenzufriedenheit
191
Dienstleistungsqualität
160
Service quality
160
Beziehungsmarketing
135
Relationship marketing
135
Consumer behaviour
125
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125
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85
Service industry
85
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76
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75
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37
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30
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Dienstleistungsmarketing
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Ahn, Hongmin
1
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1
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1
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1
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1
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1
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1
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1
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1
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The journal of services marketing
Journal of international money and finance
64
Applied economics
63
The American economic review
46
Economics letters
41
Applied financial economics
38
The review of economics and statistics
38
International journal of hospitality management
35
The economic journal : the journal of the Royal Economic Society
33
The journal of economic history
33
The journal of finance : the journal of the American Finance Association
31
Journal of money, credit and banking : JMCB
29
Journal of macroeconomics
28
Economic modelling
27
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
26
European economic review : EER
24
Journal of business research : JBR
24
The journal of futures markets
24
Economic inquiry : journal of the Western Economic Association International
23
Journal of banking & finance
23
Research policy : policy, management and economic studies of science, technology and innovation
23
The journal of real estate finance and economics
22
International review of economics & finance : IREF
21
The journal of economic perspectives : EP ; a journal of the American Economic Association
21
Global finance journal
20
Journal of monetary economics
20
Services marketing quarterly
20
The review of financial studies
20
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
19
Journal of international financial markets, institutions & money
19
Oxford economic papers
19
Oxford bulletin of economics and statistics
18
Industrial marketing management : the international journal for industrial and high-tech firms
17
International journal of finance & economics : IJFE
17
Journal of economics & business
17
Journal of international economics
17
Review / Federal Reserve Bank of St. Louis
17
The review of income and wealth : journal of the International Association for Research in Income and Wealth
17
The service industries journal
17
Business history review
16
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ECONIS (ZBW)
20
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1
Developing a deeper understanding of the attributes of effective customer contact employees in personal complaint-handling encounters
Gruber, Thorsten
;
Szmigin, Isabelle
;
Voss, Roediger
- In:
The journal of services marketing
23
(
2009
)
6
,
pp. 422-435
Persistent link: https://www.econbiz.de/10009525715
Saved in:
2
An examination of consumer advocacy and complaining behavior in the context of service failure
Chelminski, Piotr
;
Coulter, Robin A.
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 361-370
Persistent link: https://www.econbiz.de/10009272241
Saved in:
3
A cross-cultural comparison of perceived informational fairness with service failure explanations
Wang, Chen-ya
;
Mattila, Anna S.
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 429-439
Persistent link: https://www.econbiz.de/10009390049
Saved in:
4
Predicting negative consumer reactions to services offshoring
Thelen, Shawn T.
;
Shapiro, Terri
- In:
The journal of services marketing
26
(
2012
)
3
,
pp. 181-193
Persistent link: https://www.econbiz.de/10009568245
Saved in:
5
The consumer anger phenomena : causes and consequences
Funches, Vanessa
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 420-428
Persistent link: https://www.econbiz.de/10009390052
Saved in:
6
Services' influence on minority portrayals in magazine advertising
Briggs, Elten
;
Landry, Timothy D.
;
Torres, Ivonne M.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 209-218
Persistent link: https://www.econbiz.de/10003990926
Saved in:
7
A view from the street : an exploratory study of consumer attitudes toward offshoring of professional services in the United States
Koku, Paul Sergius
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 150-159
Persistent link: https://www.econbiz.de/10011343381
Saved in:
8
Do relationship benefits and maintenance drive commitment and loyalty?
Dagger, Tracey S.
;
David, Meredith E.
;
Ng, Sandy
- In:
The journal of services marketing
25
(
2011
)
4
,
pp. 273-281
Persistent link: https://www.econbiz.de/10009272273
Saved in:
9
Understanding loyalty bonds and their impact on relationship strength : a service firm perspective
Moore, Melissa L.
;
Ratneshwar, Srinivasan
;
Moore, Robert S.
- In:
The journal of services marketing
26
(
2012
)
4
,
pp. 253-264
Persistent link: https://www.econbiz.de/10009581944
Saved in:
10
Consumer sociability and service provider expertise influence on service relationship success
Spake, Deborah F.
;
Megehee, Carol M.
- In:
The journal of services marketing
24
(
2010
)
4
,
pp. 314-324
Persistent link: https://www.econbiz.de/10008653373
Saved in:
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