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The journal of services marketing
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Understanding vulnerable, stigmatized, and marginalized consumers in service settings
Rosenbaum, Mark
(
ed.
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Seger-Guttmann, Tali
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ed.
); …
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2017
Persistent link: https://www.econbiz.de/10011742608
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The dark side of customer service
Harris, Lloyd C.
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2010
Persistent link: https://www.econbiz.de/10008738384
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