The dark side of customer service
guests ed.: Lloyd C. Harris ...
| Year of publication: |
2010
|
|---|---|
| Other Persons: | Harris, Lloyd C. (contributor) |
| Publisher: |
Bradford : Emerald |
| Subject: | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction |
| Extent: | S. 415 - 494 graph. Darst. |
|---|---|
| Series: | The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 24.2010,6 |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Sammelwerk ; Collection of articles of several authors ; Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Enth. 7 Beitr. Literaturangaben |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008738384