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Dienstleistung
2
Innovation
2
Service innovation
2
Services
2
Beziehungsmarketing
1
Business services
1
Customer experience
1
Customer integration
1
Customer satisfaction
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Dienstleistungsinnovation
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Dienstleistungsqualität
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Dienstleistungssektor
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Enterprise architecture
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Health care
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Relationship marketing
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Self-Determination theory
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Service industry
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Service outcomes
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Service quality
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Service technology
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Witell, Lars
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Brodie, Roderick J.
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Colurcio, Maria
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Edvardsson, Bo
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Gustafsson, Anders
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Kristensson, Per
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Lervik-Olsen, Line
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McColl-Kennedy, Janet R.
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Samuelsson, Peter
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The journal of services marketing
Journal of Service Management
22
Journal of service management
14
Journal of business research : JBR
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
International journal of quality and service sciences
9
The TQM journal : the international review of organizational improvement
7
International Journal of Quality and Service Sciences
6
Journal of Services Marketing
6
Managing service quality : MSQ ; an international journal
6
Quality management journal : QMJ
5
The TQM Journal
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
Total quality management & business excellence
3
European Journal of Marketing
2
International journal of six sigma and competitive advantage : IJSSCA
2
Journal of retailing and consumer services
2
Journal of service research : JSR
2
The TQM magazine : the international bi-monthly for total quality management
2
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Creativity and Innovation Management
1
Debating innovation : perspectives and paradoxes of an idealized concept
1
European journal of marketing : EJM
1
Handbook of service science ; [Vol. 1]
1
International Journal of Operations & Production Management
1
International journal of services technology and management
1
Involving customers in new service development
1
Journal of Business & Industrial Marketing
1
Journal of Business Research
1
Journal of Product & Brand Management
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of retailing
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
Sustainable development in organizations : studies on innovative practices
1
The Routledge handbook of service research insights and ideas
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of business & industrial marketing
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ECONIS (ZBW)
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1
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
2
Exploring dualities of service innovation : implications for service research
Witell, Lars
;
Anderson, Laurel
;
Brodie, Roderick J.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 436-441
Persistent link: https://www.econbiz.de/10011418320
Saved in:
3
Social entrepreneurs in service : motivations and types
Samuelsson, Peter
;
Witell, Lars
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 27-40
Persistent link: https://www.econbiz.de/10013542863
Saved in:
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