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Determinants of telemarketer misselling in life insurance services
Yi, Ho Taek; Dubinsky, Alan J.; Lim, Chae Un - In: The journal of services marketing 26 (2012) 6, pp. 403-418
Persistent link: https://www.econbiz.de/10009672375
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Frequency of CRM implementation activities : a customer-centric view
Kim, Molan; Park, Jeong Eun; Dubinsky, Alan J.; Chaiy, Seoil - In: The journal of services marketing 26 (2012) 2, pp. 83-93
Persistent link: https://www.econbiz.de/10009568254
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Frequency of CRM implementation activities: a customer-centric view
Kim, Molan; Park, Jeong Eun; Dubinsky, Alan J.; Chaiy, Seoil - In: The journal of services marketing 26 (2012) 2, pp. 83-94
Persistent link: https://www.econbiz.de/10009961745
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Determinants of telemarketer misselling in life insurance services
Yi, Ho Taek; Dubinsky, Alan J.; Lim, Chae Un - In: The journal of services marketing 26 (2012) 6, pp. 403-419
Persistent link: https://www.econbiz.de/10010015177
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Consumers' perceptions of e-shopping characteristics: an expectancy-value approach
Lim, Heejin; Dubinsky, Alan J. - In: The journal of services marketing 18 (2004) 6-7, pp. 500-513
Persistent link: https://www.econbiz.de/10007100853
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What Marketers Can Learn from the Tin Man
Dubinsky, Alan J. - In: The journal of services marketing 8 (1994) 2, pp. 36-45
Persistent link: https://www.econbiz.de/10007141180