Narrow search
Showing 1 - 5 of 5
Cover Image
Are TQM practices supporting customer satisfaction and service quality?
Ooi, Keng-boon; Lin, Binshan; Tan, Boon-in; Chong, … - In: The journal of services marketing 25 (2011) 6, pp. 410-419
Persistent link: https://www.econbiz.de/10009390054
Cover Image
Impact of cultural differences on foreign customers' perceived local services
Lin, Chinho; Nguyen, Conghoang; Lin, Binshan - In: The journal of services marketing 27 (2013) 6, pp. 500-510
Persistent link: https://www.econbiz.de/10010198107
Cover Image
Are TQM practices supporting customer satisfaction and service quality?
Ooi, Keng-Boon; Lin, Binshan; Tan, Boon-In; Chong, … - In: The journal of services marketing 25 (2011) 6, pp. 410-420
Persistent link: https://www.econbiz.de/10009329191
Cover Image
A processual analysis of customer service training
Lin, Binshan; Darling, John - In: The journal of services marketing 11 (1997) 2-3, pp. 193-205
Persistent link: https://www.econbiz.de/10007371519
Cover Image
Impact of cultural differences on foreign customers' perceived local services
Lin, Chinho; Nguyen, Conghoang; Lin, Binshan - In: The journal of services marketing 27 (2013) 6, pp. 500-510
Persistent link: https://www.econbiz.de/10010179652