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Consumer behaviour
259
Konsumentenverhalten
259
Beziehungsmarketing
225
Relationship marketing
225
Customer satisfaction
150
Kundenzufriedenheit
150
Dienstleistungsqualität
146
Service quality
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Customer service
54
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Dienstleistungssektor
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Customer experience
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Einzelhandel
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Retail trade
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Satisfaction
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Brand image
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Markenimage
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Online retailing
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Mattila, Anna S.
8
Sharma, Piyush
7
Harris, Lloyd C.
6
Klaus, Philipp
6
O'Cass, Aron
5
Daunt, Kate L.
4
Hollebeek, Linda D.
4
Rosenbaum, Mark
4
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Collier, Joel E.
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Dagger, Tracey S.
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Gil Saura, Irene
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Gounaris, Spiros
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Gruber, Thorsten
3
Grönroos, Christian
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Heinonen, Kristina
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Holloway, Betsy Bugg
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Huang, Min-Hsin
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Jang, Soocheong
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Neale, Larry
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Poddar, Amit
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Seger-Guttmann, Tali
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Wong, IpKin Anthony
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Bang, Nguyen
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Barnes, Donald C.
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Baron, Steve
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Blodgett, Jeffrey
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Bock, Dora Elizabeth
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Boukis, Achilleas
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The journal of services marketing
Journal of business research : JBR
2,692
Journal of retailing and consumer services
2,141
SpringerLink / Bücher
987
International journal of hospitality management
928
International journal of consumer studies
779
Psychology & marketing
778
The journal of brand management : an international journal
683
Journal of consumer research : JCR ; an interdisciplinary bimonthly
612
Industrial marketing management : the international journal for industrial and high-tech firms
599
NBER working paper series
591
Tourism management : research, policies, practice
520
The journal of product & brand management
510
Working paper / National Bureau of Economic Research, Inc.
500
Asia Pacific journal of marketing and logistics
472
Management science : journal of the Institute for Operations Research and the Management Sciences
472
Technological forecasting & social change : an international journal
472
Journal of travel and tourism marketing
469
European journal of marketing : EJM
468
Journal of marketing management : MM
463
Journal of marketing research : JMR
435
NBER Working Paper
435
Journal of marketing
417
Journal of the Academy of Marketing Science
407
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
393
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
390
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
384
Journal of marketing communications
381
Journal of retailing
378
Cogent business & management
373
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
365
Journal of strategic marketing
365
International journal of contemporary hospitality management
362
The service industries journal
359
Marketing letters : a journal of research in marketing
354
Marketing intelligence & planning
349
Journal of international consumer marketing
337
Journal of business ethics : JOBE
334
Journal of fashion marketing and management
333
International journal of retail & distribution management
332
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ECONIS (ZBW)
392
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101
Empowering senior citizens via third places : research driven model development of seniors' empowerment and social engagement in social places
Meshram, Kanika
;
O'Cass, Aron
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 141-154
Persistent link: https://www.econbiz.de/10009747184
Saved in:
102
Encounter-based antecedents of e-customer citizenship behaviors
Anaza, Nwamaka A.
;
Zhao, Jing
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 130-140
Persistent link: https://www.econbiz.de/10009747186
Saved in:
103
Managing customer misbehavior : challenges and strategies
Harris, Lloyd C.
;
Daunt, Kate L.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 281-293
Persistent link: https://www.econbiz.de/10009788853
Saved in:
104
Does a surprise strategy need words? : the effect of explanations for a surprise strategy on customer delight and expectations
Kim, Kyungmin
;
Mattila, Anna S.
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 361-370
Persistent link: https://www.econbiz.de/10010127939
Saved in:
105
The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery
Choi, Beom Joon
;
La, Suna
- In:
The journal of services marketing
27
(
2013
)
3
,
pp. 223-233
Persistent link: https://www.econbiz.de/10009761808
Saved in:
106
The impact of reward personalisation on frequent flyer programmes' perceived value and loyalty
Meyer-Waarden, Lars
- In:
The journal of services marketing
27
(
2013
)
3
,
pp. 183-194
Persistent link: https://www.econbiz.de/10009761817
Saved in:
107
Corporate volunteering programs and conumer perceptions : a information processing perspective
Mattila, Anna S.
- In:
The journal of services marketing
27
(
2013
)
7
,
pp. 572-578
Persistent link: https://www.econbiz.de/10010231168
Saved in:
108
Customer reactions to service failure and recovery in the banking industry : the influence of switching costs
Matos, Celso Augusto de
;
Henrique, Jorge Luiz
;
Rosa, …
- In:
The journal of services marketing
27
(
2013
)
7
,
pp. 526-538
Persistent link: https://www.econbiz.de/10010231177
Saved in:
109
Does usage level of online services matter to customers' bank loyalty?
Levy, Shalom
- In:
The journal of services marketing
28
(
2014
)
4
,
pp. 292-299
Persistent link: https://www.econbiz.de/10010411935
Saved in:
110
How commitment to fellow customers affects the customer-firm relationship and customer citizenship behavior
Curth, Susanne
;
Uhrich, Sebastian
;
Benkenstein, Martin
- In:
The journal of services marketing
28
(
2014
)
2
,
pp. 147-158
Persistent link: https://www.econbiz.de/10010371770
Saved in:
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