Managing customer misbehavior : challenges and strategies
Lloyd C. Harris; Kate Daunt
| Year of publication: |
2013
|
|---|---|
| Authors: | Harris, Lloyd C. ; Daunt, Kate L. |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 27.2013, 4, p. 281-293
|
| Subject: | Customer misbehaviour | Customer deviance | Customer dysfunctional behaviour | Services marketing | Retail employees | Customers | Consumer behaviour | Retailing | Konsumentenverhalten | Beziehungsmarketing | Relationship marketing | Einzelhandel | Retail trade | Dienstleistungsmarketing | Kundenzufriedenheit | Customer satisfaction | Verkaufspersonal | Salespeople |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009788853