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Does usage level of online services matter to customers' bank loyalty?
Levy, Shalom - In: The journal of services marketing 28 (2014) 4, pp. 292-299
Persistent link: https://www.econbiz.de/10010411935
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Investigating the impact of resource capabilities on customer loyalty : a structural equation approach for the UK hotels using online ratings
Ramanathan, Usha; Ramanathan, Ramakrishnan - In: The journal of services marketing 27 (2013) 5, pp. 404-415
Persistent link: https://www.econbiz.de/10010127928
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The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker; Klaus, Philipp; Manthiou, Aikaterini - In: The journal of services marketing 36 (2022) 3, pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
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Exploring servicescape experiences across museum types
Erdoğan, Hasan Hüseyin; Enginkaya, Ebru - In: The journal of services marketing 37 (2023) 6, pp. 706-718
Persistent link: https://www.econbiz.de/10014314393
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Reducing online privacy risk to facilitate e-service adoption: the influence of perceived ease of use and corporate credibility
Featherman, Mauricio S.; Miyazaki, Anthony D.; Sprott, … - In: The journal of services marketing 24 (2010) 2/3, pp. 219-229
Persistent link: https://www.econbiz.de/10003990929
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The youth market for internet banking services: perceptions, attitude and behaviour
Chau, Vinh Sum; Ngai, Liqing W. L. C. - In: The journal of services marketing 24 (2010) 1, pp. 42-60
Persistent link: https://www.econbiz.de/10003953405
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Does customer sociability matter? : differences in e-quality, e-satisfaction, and e-loyalty between introvert and extravert online banking users
Al-Hawari, Mohd Ahmad - In: The journal of services marketing 28 (2014) 7, pp. 538-546
Persistent link: https://www.econbiz.de/10010434582
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Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer service delivery
Coker, Kesha K.; Thakur, Ramendra - In: The journal of services marketing 38 (2024) 3, pp. 301-311
Persistent link: https://www.econbiz.de/10014515626
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Consumers' decision-making self-efficacy for service purchases : construct conceptualization and scale
Hale, Dena; Thakur, Ramendra; Riggs, John; Altobello, … - In: The journal of services marketing 36 (2022) 5, pp. 637-657
Persistent link: https://www.econbiz.de/10013407580
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Understanding consumer perceptions and attitudes toward smart retail services
Lin, Chen-yu - In: The journal of services marketing 36 (2022) 8, pp. 1015-1030
Persistent link: https://www.econbiz.de/10013410762