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Perceived quality and satisfaction in multiservice organisations: the case of Spanish public services
Bigné, Enrique; Moliner, Miguel A.; Sánchez, Javier - In: The journal of services marketing 17 (2003) 4-5, pp. 420-442
Persistent link: https://www.econbiz.de/10007103450
Cover Image
Perceived quality and satisfaction in multiservice organisations: the case of Spanish public services
Bigné, Enrique; Moliner, Miguel A.; Sánchez, Javier - In: The journal of services marketing 17 (2003) 4-5, pp. 420-451
Persistent link: https://www.econbiz.de/10007104515
Cover Image
Perceived quality and satisfaction in multiservice organisations: the case of Spanish public services
Bigné, Enrique; Moliner, Miguel A.; Sánchez, Javier - In: The journal of services marketing 17 (2003) 4, pp. 420
Persistent link: https://www.econbiz.de/10007105074