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Service customer commitment and response
Jones, Tim; Fox, Gavin L.; Taylor, Shirley F.; … - In: The journal of services marketing 24 (2010) 1, pp. 16-28
Persistent link: https://www.econbiz.de/10003953401
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Service loyalty : accounting for social capital
Jones, Tim; Taylor, Shirley F. - In: The journal of services marketing 26 (2012) 1, pp. 60-74
Persistent link: https://www.econbiz.de/10009519749
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Service customer commitment and response
Jones, Tim; Fox, Gavin L.; Taylor, Shirley F.; … - In: The journal of services marketing 24 (2010) 1, pp. 16-29
Persistent link: https://www.econbiz.de/10008380530
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The conceptual domain of service loyalty: how many dimensions?
Jones, Tim; Taylor, Shirley F. - In: The journal of services marketing 21 (2007) 1, pp. 36-51
Persistent link: https://www.econbiz.de/10007609444
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Service loyalty: accounting for social capital
Jones, Tim; (deceased), Shirley F. Taylor - In: The journal of services marketing 26 (2012) 1, pp. 60-76
Persistent link: https://www.econbiz.de/10009835886