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An examination of consumer advocacy and complaining behavior in the context of service failure
Chelminski, Piotr; Coulter, Robin A. - In: The journal of services marketing 25 (2011) 5, pp. 361-370
Persistent link: https://www.econbiz.de/10009272241
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An examination of consumer advocacy and complaining behavior in the context of service failure
Chelminski, Piotr; Coulter, Robin A. - In: The journal of services marketing 25 (2011) 5, pp. 361-371
Persistent link: https://www.econbiz.de/10009181354
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A typology of customer-service provider relationships: the role of relational factors in classifying customers
Coulter, Robin A.; Ligas, Mark - In: The journal of services marketing 18 (2004) 6, pp. 482
Persistent link: https://www.econbiz.de/10007100214
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A typology of customer-service provider relationships: the role of relational factors in classifying customers
Coulter, Robin A.; Ligas, Mark - In: The journal of services marketing 18 (2004) 6-7, pp. 482-499
Persistent link: https://www.econbiz.de/10007100854
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Determinants of trust in a service provider: the moderating role of length of relationship
Coulter, Keith S.; Coulter, Robin A. - In: The journal of services marketing 16 (2002) 1, pp. 35-50
Persistent link: https://www.econbiz.de/10007107120