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Ethical issues in service robotics and artificial intelligence
Belk, Russell W. - In: The service industries journal 41 (2021) 13/14, pp. 860-876
Persistent link: https://www.econbiz.de/10012695294
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Service robot implementation : a theoretical framework and research agenda
Belanche, Daniel; Casaló, Luis V.; Flavián Blanco, Carlos - In: The service industries journal 40 (2020) 3/4, pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
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Optimal capacity and operation design of a robot logistics system for the hotel industry
Lee, Woo Jin; Kwag, Sung Il; Ko, Young Dae - In: Tourism management : research, policies, practice 76 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012137853
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The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela; Canhoto, Ana Isabel Domingos; Said, … - In: The service industries journal 41 (2021) 13/14, pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
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Leveraging human-robot interaction in hospitality services : incorporating the role of perceived value, empathy, and information sharing into visitors' intentions to use social rob...
De Kervenoael, Ronan; Hasan, Md. Rajibul; Schwob, Alexandre - In: Tourism management : research, policies, practice 78 (2020), pp. 1-15
Persistent link: https://www.econbiz.de/10012165578