Service robot implementation : a theoretical framework and research agenda
Year of publication: |
2020
|
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Authors: | Belanche, Daniel ; Casaló, Luis V. ; Flavián Blanco, Carlos ; Schepers, Jeroen |
Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 40.2020, 3/4, p. 203-225
|
Subject: | anthropomorphism | artificial intelligence | customer features | framework | human-likeness | robot design | service encounter characteristics | Service robots | 与人类相似 | 人工智能 | 客户特点 | 拟人化 | 服务接触特点 | 服务机器人 | 机器人设计 | 架构 | Roboter | Robot | Künstliche Intelligenz | Artificial intelligence | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Dienstleistung | Services | Beziehungsmarketing | Relationship marketing |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Notes: | Zusammenfassung in chinesischer Sprache |
Other identifiers: | 10.1080/02642069.2019.1672666 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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