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~isPartOf:"The service industries journal"
~isPartOf:"Working paper"
~subject:"Arbeitszufriedenheit"
~subject:"USA"
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Arbeitszufriedenheit
USA
Großbritannien
351
United Kingdom
349
Dienstleistungssektor
303
Service industry
303
Customer satisfaction
182
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143
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Nelson, Edward
3
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1
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1
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1
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1
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1
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1
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The service industries journal
Working paper
Working paper / National Bureau of Economic Research, Inc.
285
Discussion paper series / IZA
151
Discussion paper / Centre for Economic Policy Research
128
NBER working paper series
92
International journal of hospitality management
88
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69
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55
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Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of contemporary hospitality management
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ECB Working Paper
26
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
26
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25
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ECONIS (ZBW)
78
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78
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1
From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai
;
Wang, Kai-yu
;
Hsu, Li-chun
;
Cheng, I-shin
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
Saved in:
2
The service industry research imperative
Beyers, William B.
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 657-682
Persistent link: https://www.econbiz.de/10009510650
Saved in:
3
Managing service employees : literature review, expert opinions, and research directions
Wirtz, Jochen
;
Jerger, Christina
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 757-788
Persistent link: https://www.econbiz.de/10011672385
Saved in:
4
Development and validation of the customer-centered behavior measure
Michel, John W.
;
Tews, Michael J.
;
Kavanagh, Michael J.
- In:
The service industries journal
34
(
2014
)
13
,
pp. 1075-1091
Persistent link: https://www.econbiz.de/10010412925
Saved in:
5
Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain
Cavazotte, Flavia
;
Moreno, Valter
;
Lasmar, Luis Cesar Chehab
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 380-393
Persistent link: https://www.econbiz.de/10012208562
Saved in:
6
Determinants of change in service employment in the United States 1998-2005: findings based on a new classification of industries
Beyers, William
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 531-547
Persistent link: https://www.econbiz.de/10003980758
Saved in:
7
US multinational services companies : effects of foreign affiliate activity on US employment
Alejandro, Lisa
;
Brown, Richard
;
Oh, Erick
;
Peterson, Joann
-
2011
Persistent link: https://www.econbiz.de/10009313155
Saved in:
8
Estimations of tariff equivalents for the services sectors
Fontagné, Lionel
;
Guillin, Amélie
;
Mitaritonna, Cristina
-
2011
Persistent link: https://www.econbiz.de/10009412320
Saved in:
9
Exploring working conditions as determinants of job satisfaction : an empirical test among Catalonia service workers
Marín-García, Juan A.
;
Bonavia, Tomas
;
Losilla, Josep …
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 2051-2066
Persistent link: https://www.econbiz.de/10009298261
Saved in:
10
Services in the Detroit regional economy : implications for a city in transition
Harpel, Ellen D.
- In:
The service industries journal
31
(
2011
)
3/4
,
pp. 597-612
Persistent link: https://www.econbiz.de/10008937416
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