Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain
Flavia Cavazotte, Valter Moreno and Luis Cesar Chehab Lasmar
| Year of publication: |
2020
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|---|---|
| Authors: | Cavazotte, Flavia ; Moreno, Valter ; Lasmar, Luis Cesar Chehab |
| Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 40.2020, 5/6, p. 380-393
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| Subject: | customer satisfaction | 顾客满意度 | organizational performance | satisfaction at work | Service-profit chain | transformational leadership | 变革型领导 | 工作满意度 | 服务-利润链 | 组织绩效 | Kundenzufriedenheit | Customer satisfaction | Führungsstil | Leadership style | Arbeitszufriedenheit | Job satisfaction | Callcenter | Call centre | Unternehmenserfolg | Firm performance | Arbeitsgruppe | Team | Deutschland | Germany |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Zusammenfassung in chinesischer Sprache |
| Other identifiers: | 10.1080/02642069.2018.1481955 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012208562