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From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery

Chih, Wen-hai; Wang, Kai-yu; Hsu, Li-chun; Cheng, I-shin - In: The service industries journal 32 (2012) 8, pp. 1305-1321

Persistent link: https://www.econbiz.de/10009553148

The service industry research imperative

Beyers, William B. - In: The service industries journal 32 (2012) 3/4, pp. 657-682

Persistent link: https://www.econbiz.de/10009510650

Managing service employees : literature review, expert opinions, and research directions

Wirtz, Jochen; Jerger, Christina - In: The service industries journal 36 (2016) 15/16, pp. 757-788

Persistent link: https://www.econbiz.de/10011672385

Employment and productivity growth in service and manufacturing sectors in France, Germany and the US

Wachter, Till von - 2001

Persistent link: https://www.econbiz.de/10001599423

Development and validation of the customer-centered behavior measure

Michel, John W.; Tews, Michael J.; Kavanagh, Michael J. - In: The service industries journal 34 (2014) 13, pp. 1075-1091

Persistent link: https://www.econbiz.de/10010412925

Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain

Cavazotte, Flavia; Moreno, Valter; Lasmar, Luis Cesar Chehab - In: The service industries journal 40 (2020) 5/6, pp. 380-393

Persistent link: https://www.econbiz.de/10012208562

Sectoral explanations of employment in Europe : the role of services

D'Agostino, Antonello (contributor); … - 2006

This paper investigates the determinants of the service sector employment share in the EU-15, for the aggregate service sector, four sub-sectors and twelve service sector branches. Recently, both Europe and the US have experienced an increase in the share of service-related jobs in total...

Persistent link: https://www.econbiz.de/10003337138

Determinants of change in service employment in the United States 1998-2005: findings based on a new classification of industries

Beyers, William - In: The service industries journal 30 (2010) 3/4, pp. 531-547

Persistent link: https://www.econbiz.de/10003980758

Exploring working conditions as determinants of job satisfaction : an empirical test among Catalonia service workers

Marín-García, Juan A.; Bonavia, Tomas; Losilla, Josep … - In: The service industries journal 31 (2011) 11/12, pp. 2051-2066

Persistent link: https://www.econbiz.de/10009298261

Services in the Detroit regional economy : implications for a city in transition

Harpel, Ellen D. - In: The service industries journal 31 (2011) 3/4, pp. 597-612

Persistent link: https://www.econbiz.de/10008937416