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From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai; Wang, Kai-yu; Hsu, Li-chun; Cheng, I-shin - In: The service industries journal 32 (2012) 8, pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
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The service industry research imperative
Beyers, William B. - In: The service industries journal 32 (2012) 3/4, pp. 657-682
Persistent link: https://www.econbiz.de/10009510650
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Managing service employees : literature review, expert opinions, and research directions
Wirtz, Jochen; Jerger, Christina - In: The service industries journal 36 (2016) 15/16, pp. 757-788
Persistent link: https://www.econbiz.de/10011672385
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Development and validation of the customer-centered behavior measure
Michel, John W.; Tews, Michael J.; Kavanagh, Michael J. - In: The service industries journal 34 (2014) 13, pp. 1075-1091
Persistent link: https://www.econbiz.de/10010412925
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Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain
Cavazotte, Flavia; Moreno, Valter; Lasmar, Luis Cesar Chehab - In: The service industries journal 40 (2020) 5/6, pp. 380-393
Persistent link: https://www.econbiz.de/10012208562
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Determinants of change in service employment in the United States 1998-2005: findings based on a new classification of industries
Beyers, William - In: The service industries journal 30 (2010) 3/4, pp. 531-547
Persistent link: https://www.econbiz.de/10003980758
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Exploring working conditions as determinants of job satisfaction : an empirical test among Catalonia service workers
Marín-García, Juan A.; Bonavia, Tomas; Losilla, Josep … - In: The service industries journal 31 (2011) 11/12, pp. 2051-2066
Persistent link: https://www.econbiz.de/10009298261
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Services in the Detroit regional economy : implications for a city in transition
Harpel, Ellen D. - In: The service industries journal 31 (2011) 3/4, pp. 597-612
Persistent link: https://www.econbiz.de/10008937416
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Integration of planning and execution in service innovation
Stiltaloppi, Jaakko; Toivonen, Marjy - In: The service industries journal 35 (2015) 4, pp. 197-216
Persistent link: https://www.econbiz.de/10011296272
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Home production, market production and the changing allocation of consumption expenditures on service
Hammes, David L. - In: The service industries journal 12 (1992) 3, pp. 311-323
Persistent link: https://www.econbiz.de/10001129794