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~isPartOf:"The service industries journal"
~subject:"Arbeitszufriedenheit"
~subject:"Customer integration"
~subject:"USA"
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Arbeitszufriedenheit
Customer integration
USA
Dienstleistungssektor
270
Service industry
270
Customer satisfaction
173
Kundenzufriedenheit
173
Dienstleistungsqualität
137
Service quality
137
Großbritannien
90
United Kingdom
90
Beziehungsmarketing
80
Relationship marketing
80
Consumer behaviour
68
Konsumentenverhalten
68
Innovation
55
Services
44
Dienstleistung
43
Innovation management
43
Innovationsmanagement
43
Customer service
33
Kundenservice
33
Bibliometrics
31
Bibliometrie
31
KMU
22
SME
22
Spain
21
Spanien
21
customer satisfaction
20
Productivity
18
Produktivität
18
Service innovation
18
Taiwan
18
Beschwerdemanagement
17
Complaint management
17
Kundenintegration
17
Performance measurement
17
Performance-Messung
17
Tourism industry
17
Tourismuswirtschaft
17
United States
17
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48
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49
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Altinay, Levent
2
Kedir, Abbi Mamo
2
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2
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The service industries journal
Working paper / National Bureau of Economic Research, Inc.
285
Discussion paper series / IZA
152
Discussion paper / Centre for Economic Policy Research
128
International journal of hospitality management
102
NBER working paper series
94
Journal of business research : JBR
87
Applied economics
69
Journal of international money and finance
64
IZA Discussion Papers
63
The journal of services marketing
62
Journal of retailing and consumer services
59
Discussion paper
55
LIS Working Paper Series
53
SpringerLink / Bücher
50
NBER Working Paper
46
The American economic review
46
Economics letters
45
Working paper
45
Applied financial economics
40
The review of economics and statistics
39
CESifo working papers
36
The economic journal : the journal of the Royal Economic Society
36
The international journal of human resource management
36
Services marketing quarterly
34
The journal of economic history
34
Journal of service management
33
Europäische Hochschulschriften / 5
32
IZA Discussion Paper
31
Industrial marketing management : the international journal for industrial and high-tech firms
31
The journal of finance : the journal of the American Finance Association
31
International journal of contemporary hospitality management
30
Journal of hospitality marketing & management
30
Journal of money, credit and banking : JMCB
30
LIS working paper series
30
Working paper series / European Central Bank
30
Journal of macroeconomics
28
Economic modelling
27
Journal of service research : JSR
27
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
27
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ECONIS (ZBW)
49
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49
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1
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
2
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
3
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
4
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
5
From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai
;
Wang, Kai-yu
;
Hsu, Li-chun
;
Cheng, I-shin
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
Saved in:
6
Exploring antecedents of customer citizenship behaviors in services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
7
The service industry research imperative
Beyers, William B.
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 657-682
Persistent link: https://www.econbiz.de/10009510650
Saved in:
8
Managing service employees : literature review, expert opinions, and research directions
Wirtz, Jochen
;
Jerger, Christina
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 757-788
Persistent link: https://www.econbiz.de/10011672385
Saved in:
9
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
10
Development and validation of the customer-centered behavior measure
Michel, John W.
;
Tews, Michael J.
;
Kavanagh, Michael J.
- In:
The service industries journal
34
(
2014
)
13
,
pp. 1075-1091
Persistent link: https://www.econbiz.de/10010412925
Saved in:
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