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Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert; Horbel, Chris; Popp, Bastian - In: The service industries journal 40 (2020) 11/12, pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
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Effects of customer loyalty on customer entitlement and voiced complaints
Li, Xiaofei; Ma, Baolong; Zhou, Chen - In: The service industries journal 37 (2017) 13/14, pp. 858-874
Persistent link: https://www.econbiz.de/10011847982
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Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho; Kang, Mincheol; Kang, Ju Young - In: The service industries journal 39 (2019) 3/4, pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
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An integrative framework for customer switching behavior
Mosavi, Seyed Mohammad; Sangari, Mohamad Sadegh; … - In: The service industries journal 38 (2018) 15/16, pp. 1067-1094
Persistent link: https://www.econbiz.de/10011977442
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The impacts of complaint efforts on customer satisfaction and loyalty
Cai, Ruiying; Chi, Christina Geng-Qing - In: The service industries journal 38 (2018) 15/16, pp. 1095-1115
Persistent link: https://www.econbiz.de/10011977443
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Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming - In: The service industries journal 43 (2023) 5/6, pp. 400-421
Persistent link: https://www.econbiz.de/10014321595