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~isPartOf:"The service industries journal"
~subject:"E-commerce"
~subject:"Kundenmanagement"
~subject:"Supplier relationship management"
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E-commerce
Kundenmanagement
Supplier relationship management
Beziehungsmarketing
187
Relationship marketing
187
Customer satisfaction
173
Kundenzufriedenheit
173
Dienstleistungsqualität
145
Service quality
145
Consumer behaviour
93
Konsumentenverhalten
93
Social Web
28
Social web
28
Taiwan
28
Dienstleistungssektor
26
Service industry
26
Beschwerdemanagement
25
Complaint management
25
Customer service
24
Kundenservice
24
Confidence
22
Vertrauen
22
Customer integration
21
Kundenintegration
21
Emotion
20
customer satisfaction
20
Electronic Commerce
19
Bank
16
Dienstleistung
16
Services
16
Betriebliche Wertschöpfung
15
Customer value
15
Internet marketing
15
Kundenwert
15
Lieferantenmanagement
15
Online-Marketing
15
Value creation
15
customer loyalty
14
service quality
14
Brand management
13
Markenführung
13
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32
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32
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English
32
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Gil Saura, Irene
2
Apetrei, Andreea
1
Archer-Brown, Chris
1
Barrera, Ramón Barrera
1
Berenguer Contrí, Gloria
1
Carrión, Gabriel Cepeda
1
Chen, Hui-ju
1
Chen, I-heng
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Chen, Ja-shen
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Chen, Wun-hwa
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Chiang, Ai-hsuan
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Chih, Wen-hai
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Ching, Russel K. H.
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Di, Eh
1
Eng, Teck Yong
1
Fischer, Alban Dominique
1
Fuentes-Blasco, Maria
1
Furuoka, Fumitaka
1
Guo, Yi Maggie
1
Ha, Hong Youl
1
Horodnic, Adrian V.
1
Horodnic, Ioana Alexandra
1
Hsieh, Tzong-yin
1
Hsu, Li-chun
1
Hsu, Maxwell K.
1
Huang, Chien-jung
1
Huang, Leo
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Hung, Humphry
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Janda, Swinder
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Kang, Ju Young
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Kang, Mincheol
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Kim, Jung-Hwan
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Kim, Sung Eun
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Krogh, Georg von
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Laffey, Des
1
Lee, Myungho
1
Liang, Chiung-ju
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The service industries journal
Industrial marketing management : the international journal for industrial and high-tech firms
274
SpringerLink / Bücher
200
Journal of business research : JBR
156
The journal of business & industrial marketing
150
Journal of retailing and consumer services
102
Springer eBook Collection
57
Gabler Edition Wissenschaft
54
Electronic commerce research
48
International journal of electronic customer relationship management : IJECRM
47
Technological forecasting & social change : an international journal
47
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
46
Journal of business-to-business marketing
46
Springer eBook Collection / Business and Economics
44
International journal of electronic marketing and retailing : IJEMR
43
International journal of business information systems : IJBIS
39
Journal of management information systems : JMIS
38
International journal of production economics
37
Journal of internet commerce
37
Journal of the Academy of Marketing Science
34
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
33
Journal of strategic marketing
33
Information systems research : ISR
30
Journal of marketing
30
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
29
Journal of open innovation : technology, market, and complexity
28
The journal of services marketing
28
International journal of networking and virtual organisations : IJNVO
26
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
26
Journal of retailing
26
Asia Pacific journal of marketing and logistics
25
Electronic markets : EM ; the international journal of electronic commerce and business media
25
International journal of e-business research : an official publication of the Information Resources Management Association
24
International journal of hospitality management
24
Journal of electronic commerce research : JECR
24
Schriftenreihe Innovative betriebswirtschaftliche Forschung und Praxis
24
Service business
24
Information systems and e-business management : ISeB
23
International journal of electronic commerce : IJEC
23
International journal of internet marketing and advertising : IJIMA
23
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ECONIS (ZBW)
32
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1
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
2
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
3
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
4
Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
Saved in:
5
Key account relationship management : the moderating effects of relationship duration and transaction volume
Yeh, Jian He
;
Wang, Stephen W.
;
Hsu, Maxwell K.
; …
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 379-401
Persistent link: https://www.econbiz.de/10011880814
Saved in:
6
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
7
Promoting electronic customer-to-customer interaction : evidence from social commerce sites
Zhou, Ying
;
Furuoka, Fumitaka
;
Sameer Kumar
- In:
The service industries journal
44
(
2024
)
11/12
,
pp. 873-899
Persistent link: https://www.econbiz.de/10015050136
Saved in:
8
Salesperson's listening in buyer-seller service relationships
Román, Sergio
- In:
The service industries journal
34
(
2014
)
7
,
pp. 630-644
Persistent link: https://www.econbiz.de/10010385547
Saved in:
9
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
10
Measuring user perceived service quality of online auction sites
Liu, Chung-tzer
;
Guo, Yi Maggie
;
Hsieh, Tzong-yin
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1177-1197
Persistent link: https://www.econbiz.de/10003996855
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