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~isPartOf:"The service industries journal"
~subject:"Kundenservice"
~subject:"Online-Handel"
~subject:"Retail trade"
~subject:"Theorie"
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Kundenservice
Online-Handel
Retail trade
Theorie
Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
76
Service quality
76
Consumer behaviour
64
Konsumentenverhalten
64
Customer satisfaction
63
Kundenzufriedenheit
63
Customer integration
19
Kundenintegration
19
Taiwan
17
Confidence
16
Customer service
16
Vertrauen
16
Beschwerdemanagement
15
Complaint management
15
Betriebliche Wertschöpfung
14
Value creation
14
customer loyalty
14
Customer value
13
Kundenwert
13
Lieferantenmanagement
13
Supplier relationship management
13
customer satisfaction
13
Bank
12
E-commerce
12
Electronic Commerce
12
Dienstleistungssektor
11
Internet marketing
11
Online-Marketing
11
Service industry
11
Arbeitsverhalten
10
Brand management
10
Markenführung
10
Social Web
10
Social web
10
Work behaviour
10
Emotion
9
Online retailing
9
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Article
31
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31
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31
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English
31
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Ha, Hong Youl
2
Kim, Wansoo
2
Ok, Chihyung
2
Amirtha, Raman
1
Arntzen, Erik
1
Bang, Nguyen
1
Barrera, Ramón Barrera
1
Belanche, Daniel
1
Berthiaume, Bilitis
1
Brun, Isabelle
1
Canter, Deborah D.
1
Cantor, Victor John M.
1
Carrión, Gabriel Cepeda
1
Casaló, Luis V.
1
Chang, Wan-jing April
1
Chen, Cheng-hao Steve
1
Chen, I-heng
1
Chen, Junsong
1
Chen, Kuang-Jung
1
Chen, Wun-hwa
1
Chiang, Ai-hsuan
1
Chih, Wen-hai
1
Chiu, Chou-Kang
1
Choi, Beom Joon
1
Di, Eh
1
Dubinsky, Alan J.
1
Ekinci, Yeliz
1
Fagerstrøm, Asle
1
Flavián Blanco, Carlos
1
Foxall, Gordon R.
1
Furuoka, Fumitaka
1
Gruenewald, Kira
1
Gwinner, Kevin Patrick
1
Hsiao, Chieh-Yu
1
Hsu, Li-chun
1
Huang, Chien-jung
1
Huang, Tung Chun
1
Huang, W. Y.
1
Iglesias Argu͏̈elles, Víctor
1
Isaeva, Neve
1
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The service industries journal
Journal of retailing and consumer services
256
Journal of business research : JBR
104
Gabler Edition Wissenschaft
76
SpringerLink / Bücher
73
The journal of services marketing
62
Journal of retailing
60
The international review of retail, distribution and consumer research
49
International journal of retail & distribution management
47
European journal of operational research : EJOR
42
Springer eBook Collection / Business and Economics
39
International journal of hospitality management
35
Europäische Hochschulschriften / 5
34
International journal of retail and distribution management
34
International journal of electronic marketing and retailing : IJEMR
29
Journal of the Academy of Marketing Science
26
International journal of production economics
23
International journal of business information systems : IJBIS
22
Marketing intelligence & planning
22
Neue betriebswirtschaftliche Forschung : Nbf
22
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
20
Journal of marketing
20
Journal of service research : JSR
20
Journal of strategic marketing
20
Electronic commerce research
19
International journal of production research
19
Asia Pacific journal of marketing and logistics
18
Gabler-Edition Wissenschaft
18
International journal of electronic customer relationship management : IJECRM
18
International journal of internet marketing and advertising : IJIMA
18
Journal of business economics : JBE
18
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
18
Journal of service research
18
Services marketing quarterly
18
Cogent business & management
17
Industrial marketing management : the international journal for industrial and high-tech firms
17
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
17
Management science : journal of the Institute for Operations Research and the Management Sciences
17
Marketing : ZFP ; journal of research and management
17
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
17
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ECONIS (ZBW)
31
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1
Customer orientation as a mediator of the influence of locus of control on job performance
Chang, Wan-jing April
;
Huang, Tung Chun
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 273-285
Persistent link: https://www.econbiz.de/10008904642
Saved in:
2
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo
;
Ok, Chihyung
;
Gwinner, Kevin Patrick
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
Saved in:
3
Online relationship avoidance over time
Ha, Hong Youl
;
Lee, Je-won
- In:
The service industries journal
32
(
2012
)
9
,
pp. 1451-1468
Persistent link: https://www.econbiz.de/10009579523
Saved in:
4
The role of customer affection and trust in loyalty rebuilding after service failure and recovery
La, Suna
;
Choi, Beom Joon
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 105-125
Persistent link: https://www.econbiz.de/10009427702
Saved in:
5
Service recovery, satisfaction and behaviour intentions : analysis of compensation and social comparison communication strategies
Vázquez Casielles, Rodolfo
;
Iglesias Argu͏̈elles, Víctor
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 83-103
Persistent link: https://www.econbiz.de/10009427705
Saved in:
6
Moderating role of a priori customer-firm relationship in service recovery situations
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 59-82
Persistent link: https://www.econbiz.de/10009427710
Saved in:
7
A study of preferences in a simulated online shopping experiment
Fagerstrøm, Asle
;
Arntzen, Erik
;
Foxall, Gordon R.
- In:
The service industries journal
31
(
2011
)
15/16
,
pp. 2609-2621
Persistent link: https://www.econbiz.de/10009413562
Saved in:
8
Salesperson's listening in buyer-seller service relationships
Román, Sergio
- In:
The service industries journal
34
(
2014
)
7
,
pp. 630-644
Persistent link: https://www.econbiz.de/10010385547
Saved in:
9
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
10
Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
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