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~isPartOf:"The service industries journal"
~subject:"Supplier relationship management"
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Supplier relationship management
Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
82
Service quality
82
Consumer behaviour
66
Konsumentenverhalten
66
Customer satisfaction
63
Kundenzufriedenheit
63
Organisatorischer Wandel
23
Organizational change
23
Customer integration
21
Kundenintegration
21
Taiwan
19
Customer service
17
Dienstleistungssektor
17
Kundenservice
17
Service industry
17
Arbeitsverhalten
16
Confidence
16
Organizational behaviour
16
Verhalten in Organisationen
16
Vertrauen
16
Work behaviour
16
Beschwerdemanagement
15
Betriebliche Wertschöpfung
15
Complaint management
15
Value creation
15
Lieferantenmanagement
14
customer loyalty
14
Arbeitszufriedenheit
13
Bank
13
Customer value
13
Job satisfaction
13
Kundenwert
13
customer satisfaction
13
E-commerce
12
Electronic Commerce
12
Emotion
12
Brand management
11
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Article
14
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14
Aufsatz in Zeitschrift
14
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English
14
Author
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Chen, I-heng
1
Chen, Wun-hwa
1
Chiang, Ai-hsuan
1
Chih, Wen-hai
1
Di, Eh
1
Fischer, Alban Dominique
1
Gil Saura, Irene
1
Hsu, Li-chun
1
Hsu, Maxwell K.
1
Huang, Chien-jung
1
Huang, Leo
1
Kang, Ju Young
1
Kang, Mincheol
1
Krogh, Georg von
1
Lee, Myungho
1
Lin, Chia-min
1
Nätti, Satu
1
Ojasalo, Jukka
1
Román, Sergio
1
Ruiz-Molina, Maria Eugenia
1
Sieg, Jan Henrik
1
Skjølsvik, Tale
1
Sun, Pi-chuan
1
Swanson, Scott
1
Tang, Tseng-chung
1
Wallin, Martin W.
1
Wang, Kai-yu
1
Wang, Stephen W.
1
Wu, Soushan
1
Yeh, Jian He
1
Yu, Te-cheng
1
Čater, Barbara
1
Čater, Tomaž
1
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The service industries journal
Industrial marketing management : the international journal for industrial and high-tech firms
238
The journal of business & industrial marketing
113
Journal of business research : JBR
89
Journal of business-to-business marketing
39
Journal of the Academy of Marketing Science
25
Journal of marketing
21
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
21
Journal of strategic marketing
21
SpringerLink / Bücher
20
International journal of production economics
19
The journal of services marketing
19
Gabler Edition Wissenschaft
17
Springer eBook Collection / Business and Economics
15
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
14
Journal of retailing and consumer services
14
International journal of procurement management
12
Journal of personal selling & sales management : JPSSM
12
Service business
12
Journal of purchasing and supply management
11
Services marketing quarterly
10
The international journal of logistics management
10
Marketing intelligence & planning
9
Neue betriebswirtschaftliche Forschung : Nbf
9
International journal of hospitality management
8
International journal of project management : the journal of The International Project Management Association
8
Journal of marketing channels : ... distribution systems, strategy, and management
8
Journal of service research : JSR
8
Marketing theory
8
The international journal of bank marketing : IJBM
8
European journal of marketing : EJM
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
Interaktionen im Dienstleistungsbereich
7
Jahrbuch der Absatz- und Verbrauchsforschung
7
Basler Schriften zum Marketing
6
Die Betriebswirtschaft : DBW
6
European journal of marketing
6
European management journal
6
Handbook of relationship marketing
6
International business review : the official journal of the European International Business Academy
6
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ECONIS (ZBW)
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1
Organisational justice and customer citizenship behaviour of retail industries
Di, Eh
;
Huang, Chien-jung
;
Chen, I-heng
;
Yu, Te-cheng
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1919-1934
Persistent link: https://www.econbiz.de/10008759999
Saved in:
2
What motivates professional service firm employees to narture client dialogues?
Fischer, Alban Dominique
;
Sieg, Jan Henrik
;
Wallin, …
- In:
The service industries journal
34
(
2014
)
5
,
pp. 399-421
Persistent link: https://www.econbiz.de/10010379366
Saved in:
3
Emotional and rational motivations for customer loyalty in business-to-business professional services
Čater, Barbara
;
Čater, Tomaž
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 1151-1169
Persistent link: https://www.econbiz.de/10003990510
Saved in:
4
Logistics service quality and buyer-customer relationships : the moderating role of technology in B2B and B2C contexts
Gil Saura, Irene
;
Ruiz-Molina, Maria Eugenia
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1109-1123
Persistent link: https://www.econbiz.de/10009154411
Saved in:
5
Salesperson's listening in buyer-seller service relationships
Román, Sergio
- In:
The service industries journal
34
(
2014
)
7
,
pp. 630-644
Persistent link: https://www.econbiz.de/10010385547
Saved in:
6
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
7
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
8
What prevents effective utilisation of customer knowledge in professional B-to-B services? : an empirical study
Nätti, Satu
;
Ojasalo, Jukka
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1199-1214
Persistent link: https://www.econbiz.de/10003802290
Saved in:
9
Exploring the determinants of e-loyalty among travel agencies
Huang, Leo
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 239-254
Persistent link: https://www.econbiz.de/10003733155
Saved in:
10
Building customer trust and loyalty : an empirical study in a retailing context
Sun, Pi-chuan
;
Lin, Chia-min
- In:
The service industries journal
30
(
2010
)
9/10
,
pp. 1439-1455
Persistent link: https://www.econbiz.de/10008661629
Saved in:
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