Logistics service quality and buyer-customer relationships : the moderating role of technology in B2B and B2C contexts
Year of publication: |
2011
|
---|---|
Authors: | Gil Saura, Irene ; Ruiz-Molina, Maria Eugenia |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 31.2011, 7/8, p. 1109-1123
|
Subject: | Lieferantenmanagement | Supplier relationship management | Beziehungsmarketing | Relationship marketing | Logistikdienstleister | Logistics provider | Dienstleistungsqualität | Service quality | Wettbewerbsvorteil | Competitive advantage | Strukturgleichungsmodell | Structural equation model |
-
Latent classes of service quality, logistics costs and loyalty
Juntunen, Jouni, (2015)
-
Khan, Mohd Ziyauddin, (2023)
-
Choosing a courier service : factors in customer preference
Śwircz, Maciej Piotr, (2021)
- More ...
-
Retail customer segmentation based on relational benefits
Gil Saura, Irene, (2009)
-
Gil-Saura, Irene, (2009)
-
Can offline–online congruence explain online loyalty in electronic commerce?
Ruiz-Molina, Maria Eugenia, (2021)
- More ...