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~isPartOf:"The service industries journal"
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Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
91
Service quality
91
Customer satisfaction
69
Kundenzufriedenheit
69
Consumer behaviour
67
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Quality management
29
Qualitätsmanagement
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Organisatorischer Wandel
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customer satisfaction
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customer loyalty
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Bank
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Innovation
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service quality
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Ha, Hong Youl
3
Wu, Cedric Hsi-jui
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Gil Saura, Irene
2
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Nätti, Satu
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Ok, Chihyung
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Su, Chao-Ton
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Tang, Tseng-chung
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Tung, Wei
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The service industries journal
SpringerLink / Bücher
1,023
Swiss journal of economics and statistics
920
Journal of business research : JBR
865
International journal of production research
773
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
630
Journal of retailing and consumer services
618
International journal of productivity and quality management : IJPQM
552
Industrial marketing management : the international journal for industrial and high-tech firms
521
The TQM journal : the international review of organizational improvement
481
International journal of quality & reliability management
444
Business process management journal
431
Journal of Organizational Change Management
406
Europäische Hochschulschriften / 5
399
International journal of production economics
391
Springer eBook Collection
354
International journal of hospitality management
345
Wirtschaft und Recht : Zeitschr. für Wirtschaftspolitik u. Wirtschaftsrecht mit Einschluß des Sozial- und Arbeitsrechtes
344
Aussenwirtschaft : schweizerische Zeitschrift für internationale Wirtschaftsbeziehungen ; the Swiss review of international economic relations
328
Der Schweizer Treuhänder : Monatsschrift für Wirtschaftsprüfung, Rechnungswesen, Unternehmens- und Steuerberatung ; offizielles Organ der Treuhand-Kammer
321
Total quality management & business excellence
302
Journal of organizational change management
298
Revue économique et sociale : RES ; bulletin de la Société d'Etudes Economiques et Sociales
267
International Journal of Quality & Reliability Management
257
Gabler Edition Wissenschaft
254
The journal of business & industrial marketing
254
Wirtschaftspolitische Mitteilungen : Wirtschaftsförderung, Gesellschaft zur Förderung der Schweizerischen Wirtschaft
252
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
251
European journal of operational research : EJOR
243
The journal of services marketing
233
Steuer-Revue : die unabhängige Fachzeitschrift für das gesamte Steuerwesen
231
Technological forecasting & social change : an international journal
199
Quality management journal : QMJ
196
The TQM Magazine
193
Schweizer Monatshefte : Zeitschrift für Politik, Wirtschaft, Kultur
192
International journal of six sigma and competitive advantage : IJSSCA
191
Journal of change management : an international journal
190
International journal of business information systems : IJBIS
188
Journal of strategic marketing
187
Leadership & Organization Development Journal
182
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ECONIS (ZBW)
239
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1
Service innovation
implementation
: a systematic review and research agenda
Shiwangi Singh
;
Akbani, Ismail
;
Dhir, Sanjay
- In:
The service industries journal
40
(
2020
)
7/8
,
pp. 491-517
Persistent link: https://www.econbiz.de/10012260298
Saved in:
2
Process management practices : organizational (dis-)similarities
Wild-Weitlaner, Doris
;
Kohlbacher, Markus
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 44-61
Persistent link: https://www.econbiz.de/10010491810
Saved in:
3
Objective quality and business performance in service environments : moderating effects of entrepreneurs' knowledge and involvement
Hernández-Maestro, Rosa M.
;
González-Benito, Óscar
- In:
The service industries journal
31
(
2011
)
13/14
,
pp. 2321-2354
Persistent link: https://www.econbiz.de/10009298988
Saved in:
4
Quality function deployment in failure recovery and prevention
Chen, Hsi-Tien
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 615-637
Persistent link: https://www.econbiz.de/10011655406
Saved in:
5
A novel framework for customer complaint management
Hsiao, Yu-Hsiang
;
Chen, Li-Fei
;
Choy, Yoon Leng
;
Su, …
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 675-698
Persistent link: https://www.econbiz.de/10011655409
Saved in:
6
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
7
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
8
An analysis of bank stock price reaction to distressed borrowers : Taiwanese evidence
Tang, Tseng-chung
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1159-1176
Persistent link: https://www.econbiz.de/10003996854
Saved in:
9
People-driven processes in customer relationship management
Shang, Shari S. C.
;
Lin, Shu Fang
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2441-2456
Persistent link: https://www.econbiz.de/10008809578
Saved in:
10
A re-examination of the antecedents and impact of customer participation in service
Wu, Cedric Hsi-jui
- In:
The service industries journal
31
(
2011
)
5/6
,
pp. 863-876
Persistent link: https://www.econbiz.de/10009127886
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