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Dienstleistungsqualität
294
Service quality
294
Beziehungsmarketing
187
Relationship marketing
187
Customer satisfaction
173
Kundenzufriedenheit
173
Consumer behaviour
104
Konsumentenverhalten
104
Dienstleistungssektor
48
Service industry
48
Taiwan
44
Quality management
29
Qualitätsmanagement
29
Customer service
28
Kundenservice
28
Lieferantenmanagement
27
Supplier relationship management
27
Beschwerdemanagement
26
Complaint management
26
Customer integration
25
Kundenintegration
25
Spain
25
Spanien
25
Confidence
22
Vertrauen
22
Customer value
21
Emotion
21
Kundenwert
21
Performance measurement
21
Performance-Messung
21
Dienstleistung
20
E-commerce
20
Electronic Commerce
20
Hotel industry
20
Hotellerie
20
Services
20
customer satisfaction
20
Bank
19
Betriebliche Wertschöpfung
19
Value creation
19
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Undetermined
144
Free
5
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Article
474
Book / Working Paper
8
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Article in journal
482
Aufsatz in Zeitschrift
482
Case study
7
Collection of articles of several authors
7
Fallstudie
7
Sammelwerk
7
Aufsatzsammlung
1
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1
Konferenzschrift
1
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Language
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English
482
Author
All
Alves, Helena
4
Ha, Hong Youl
4
Lin, Wen-bao
4
Yi, Youjae
4
Ha, Sejin
3
Kandampully, Jay
3
Kim, Wansoo
3
Malhotra, Neeru
3
Nätti, Satu
3
Ok, Chihyung
3
Rayburn, Steven W.
3
Tsaur, Sheng-hshiung
3
Wang, Mei-ling
3
Wu, Cedric Hsi-jui
3
Alrawadieh, Zaid
2
Arasli, Huseyin
2
Back, Ki-Joon
2
Bloemer, Johanna M.
2
Bryson, John R.
2
Canter, Deborah D.
2
Cetin, Gurel
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chen, Li-Fei
2
Chih, Wen-hai
2
Cunha, Miguel Pina e
2
Dabholkar, Pratibha A.
2
Drennan, Judy
2
Dun, Zanna van
2
Eid, Riyad
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Gil-Pechuan, Ignacio
2
Gong, Taeshik
2
Henseler, Jörg
2
Horbel, Chris
2
Hsu, Li-chun
2
Hsu, Maxwell K.
2
Janda, Swinder
2
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Published in...
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The service industries journal
Journal of business research : JBR
1,148
Industrial marketing management : the international journal for industrial and high-tech firms
1,102
Journal of retailing and consumer services
867
International journal of production economics
797
International journal of production research
751
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
704
International journal of hospitality management
693
SpringerLink / Bücher
628
International journal of productivity and quality management : IJPQM
532
NBER working paper series
529
Working paper / National Bureau of Economic Research, Inc.
519
European journal of operational research : EJOR
511
The TQM journal : the international review of organizational improvement
508
NBER Working Paper
478
International journal of quality & reliability management
469
The journal of business & industrial marketing
427
Discussion paper / Centre for Economic Policy Research
420
Management science : journal of the Institute for Operations Research and the Management Sciences
369
The journal of services marketing
365
Journal of Services Marketing
353
CESifo working papers
347
Total quality management & business excellence
331
Tourism management : research, policies, practice
306
International Journal of Quality & Reliability Management
305
Discussion paper series / IZA
302
Europäische Hochschulschriften / 5
277
International journal of contemporary hospitality management
275
International journal of industrial organization
269
Journal of the Academy of Marketing Science
265
Cogent business & management
255
Journal of travel and tourism marketing
254
Economics letters
238
Journal of hospitality marketing & management
238
Gabler Edition Wissenschaft
232
European Journal of Marketing
231
Journal of economic behavior & organization : JEBO
229
Quality management journal : QMJ
228
Journal of strategic marketing
226
Working paper
226
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ECONIS (ZBW)
482
Showing
1
-
10
of
482
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date (oldest first)
1
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
2
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
3
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
4
Quality function deployment in failure recovery and prevention
Chen, Hsi-Tien
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 615-637
Persistent link: https://www.econbiz.de/10011655406
Saved in:
5
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
6
Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
7
Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia
;
Mendes, Luís Antonio F.
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322
Saved in:
8
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
9
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
10
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
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