Social media's contribution to customer satisfaction with services
Mary Beth Pinto
| Year of publication: |
2015
|
|---|---|
| Authors: | Pinto, Mary Beth |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 35.2015, 11/12, p. 573-590
|
| Subject: | social media | customer satisfaction | service delivery | customer focus | Social Web | Social web | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality |
| Extent: | graph Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011401718