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Are There Excellent Service Firms, and Do They Perform Well?
Caruana, Albert; Pitt, Leyland F.; Morris, Michael H. - In: The service industries journal 15 (1995) 3, pp. 243-256
Persistent link: https://www.econbiz.de/10007334129
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Management of Customer Expectations in Service Firms
Pitt, Leyland F.; Jeantrout, Barbara - In: The service industries journal 14 (1994) 2, pp. 170-189
Persistent link: https://www.econbiz.de/10006347787
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The Market Orientation-Performance Link: The Role of Service Reliability
Caruana, Albert; Pitt, Leyland; Ewing, Michael - In: The service industries journal 23 (2003) 4, pp. 25-41
Persistent link: https://www.econbiz.de/10006253088
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Expectations of Service Quality as an Industrial Market Segmentation Variable
Pitt, Leyland; Morris, Michael H.; Oosthuizen, Pierre - In: The service industries journal 16 (1996) 1, pp. 1-9
Persistent link: https://www.econbiz.de/10007317498