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Peculiarities of public sector clients in service innovations
Warland, Martin; Mayer, Heike - In: The service industries journal 37 (2017) 1/2, pp. 105-124
Persistent link: https://www.econbiz.de/10011711340
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Customer satisfaction and qualities in public service : an intermediary customer perspective
Rha, June-young - In: The service industries journal 32 (2012) 11, pp. 1883-1900
Persistent link: https://www.econbiz.de/10009582166
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Customer service well-being : scale development and validation
Falter, Mareike; Hadwich, Karsten - In: The service industries journal 40 (2020) 1/2, pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
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Hospitality as the bridge : advancing transformative service research towards human flourishing
Mody, Makarand Amrish - In: The service industries journal 43 (2023) 7/8, pp. 423-453
Persistent link: https://www.econbiz.de/10014321599
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Improving the quality of local public services
Skelcher, Chris - In: The service industries journal 12 (1992) 4, pp. 463-477
Persistent link: https://www.econbiz.de/10001137979
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In search of "product-service" : evidence from aerospace, construction, and engineering
Johnstone, Stewart; Dainty, Andrew; Wilkinson, Adrian - In: The service industries journal 28 (2008) 5/6, pp. 861-875
Persistent link: https://www.econbiz.de/10003775788
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Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction
Ekinci, Yuksel; Dawes, Philip L. - In: The service industries journal 29 (2009) 3/4, pp. 503-521
Persistent link: https://www.econbiz.de/10003870676
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Competitiveness by design and inimitability through service: understanding the dynamics of firm-based competition in the West Midlands jewellery and lock industries
Bryson, John R.; Taylor, Michael - In: The service industries journal 30 (2010) 3/4, pp. 583-596
Persistent link: https://www.econbiz.de/10003980763
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An evaluation of "fast track" in A & E : a discrete event simulation approach
Maull, R. S.; Smart, P. A.; Harris, A.; Al-Fatah … - In: The service industries journal 29 (2009) 7/8, pp. 923-941
Persistent link: https://www.econbiz.de/10003990191
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An exploration of the service orientation discrepancy phenomenon in a public sector context
Caemmerer, Barbara; Wilson, Alan M. - In: The service industries journal 31 (2011) 3/4, pp. 355-370
Persistent link: https://www.econbiz.de/10008937450