Customer service well-being : scale development and validation
Year of publication: |
2020
|
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Authors: | Falter, Mareike ; Hadwich, Karsten |
Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 40.2020, 1/2, p. 181-202
|
Subject: | scale development | transformative service research | customer-employee interaction | multidimensional approach | Service well-being | well-being | Lebensqualität | Quality of life | Kundenzufriedenheit | Customer satisfaction | Zufriedenheit | Satisfaction | Kundenservice | Customer service | Messung | Measurement | Dienstleistungssektor | Service industry | Dienstleistung | Services | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Sozialer Indikator | Social indicator |
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