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Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
77
Service quality
77
Customer satisfaction
66
Kundenzufriedenheit
66
Consumer behaviour
65
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65
Lieferantenmanagement
27
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customer satisfaction
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The service industries journal
Industrial marketing management : the international journal for industrial and high-tech firms
1,172
Journal of business research : JBR
1,105
Journal of retailing and consumer services
673
SpringerLink / Bücher
557
The journal of business & industrial marketing
507
International journal of production economics
503
International journal of production research
362
Journal of strategic marketing
342
International journal of hospitality management
329
Journal of the Academy of Marketing Science
293
European journal of operational research : EJOR
290
Gabler Edition Wissenschaft
241
The journal of services marketing
240
Journal of marketing
238
European journal of marketing : EJM
222
Journal of marketing management : MM
210
Europäische Hochschulschriften / 5
199
Marketing intelligence & planning
198
Management science : journal of the Institute for Operations Research and the Management Sciences
183
Journal of purchasing and supply management
175
European Journal of Marketing
173
The journal of brand management : an international journal
170
Journal of business-to-business marketing
169
International journal of electronic customer relationship management : IJECRM
164
Asia Pacific journal of marketing and logistics
163
The journal of product & brand management
148
Journal of retailing
144
Cogent business & management
142
Psychology & marketing
142
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
141
Journal of marketing communications
139
Tourism management : research, policies, practice
136
Journal of travel and tourism marketing
134
Journal of service management
133
Springer eBook Collection / Business and Economics
133
International journal of contemporary hospitality management
130
Journal of hospitality marketing & management
127
Journal of service research : JSR
126
Business horizons
124
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ECONIS (ZBW)
217
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1
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217
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1
What motivates professional service firm employees to narture client dialogues?
Fischer, Alban Dominique
;
Sieg, Jan Henrik
;
Wallin, …
- In:
The service industries journal
34
(
2014
)
5
,
pp. 399-421
Persistent link: https://www.econbiz.de/10010379366
Saved in:
2
Exploring interactive communication using social media
Zhang, Chrystal B.
;
Lin, Yi Hsin
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 670-693
Persistent link: https://www.econbiz.de/10011401815
Saved in:
3
Emotional and rational motivations for customer loyalty in business-to-business professional services
Čater, Barbara
;
Čater, Tomaž
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 1151-1169
Persistent link: https://www.econbiz.de/10003990510
Saved in:
4
Logistics service quality and buyer-customer relationships : the moderating role of technology in B2B and B2C contexts
Gil Saura, Irene
;
Ruiz-Molina, Maria Eugenia
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1109-1123
Persistent link: https://www.econbiz.de/10009154411
Saved in:
5
Salesperson's listening in buyer-seller service relationships
Román, Sergio
- In:
The service industries journal
34
(
2014
)
7
,
pp. 630-644
Persistent link: https://www.econbiz.de/10010385547
Saved in:
6
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
7
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
8
Organisational justice and customer citizenship behaviour of retail industries
Di, Eh
;
Huang, Chien-jung
;
Chen, I-heng
;
Yu, Te-cheng
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1919-1934
Persistent link: https://www.econbiz.de/10008759999
Saved in:
9
What prevents effective utilisation of customer knowledge in professional B-to-B services? : an empirical study
Nätti, Satu
;
Ojasalo, Jukka
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1199-1214
Persistent link: https://www.econbiz.de/10003802290
Saved in:
10
Exploring the determinants of e-loyalty among travel agencies
Huang, Leo
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 239-254
Persistent link: https://www.econbiz.de/10003733155
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