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Systems thinking for call centre service design : affective commitment implications in manufacturing enterprises
Jaaron, Ayham A. M.; Backhouse, Chris J. - In: The service industries journal 31 (2011) 3/4, pp. 613-628
Persistent link: https://www.econbiz.de/10008937413
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Operationalisation of service innovation : a systems thinking approach
Jaaron, Ayham A. M.; Backhouse, Chris J. - In: The service industries journal 38 (2018) 9/10, pp. 561-583
Persistent link: https://www.econbiz.de/10011880848
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Fostering sustainable performance in services through systems thinking
Jaaron, Ayham A. M.; Backhouse, Chris J. - In: The service industries journal 39 (2019) 15/16, pp. 1072-1098
Persistent link: https://www.econbiz.de/10012207448
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Systems thinking for call centre service design: affective commitment implications in manufacturing enterprises
Jaaron, Ayham; Backhouse, Chris - In: The service industries journal 31 (2011) 4, pp. 613-629
Persistent link: https://www.econbiz.de/10008844434