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Beziehungsmarketing
185
Relationship marketing
185
Dienstleistungsqualität
84
Service quality
84
Customer satisfaction
68
Kundenzufriedenheit
68
Consumer behaviour
65
Konsumentenverhalten
65
Quality management
29
Qualitätsmanagement
29
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20
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Taiwan
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Confidence
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customer satisfaction
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Betriebliche Wertschöpfung
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Lieferantenmanagement
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customer loyalty
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service quality
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The service industries journal
Journal of business research : JBR
671
Journal of retailing and consumer services
592
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
588
International journal of productivity and quality management : IJPQM
482
The TQM journal : the international review of organizational improvement
457
SpringerLink / Bücher
426
Industrial marketing management : the international journal for industrial and high-tech firms
418
International journal of quality & reliability management
413
International journal of production research
392
International journal of hospitality management
302
Total quality management & business excellence
272
International journal of production economics
249
The journal of services marketing
231
The journal of business & industrial marketing
198
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
183
Journal of strategic marketing
173
Journal of the Academy of Marketing Science
165
European journal of operational research : EJOR
160
International journal of electronic customer relationship management : IJECRM
144
Gabler Edition Wissenschaft
141
Cogent business & management
136
International journal of contemporary hospitality management
135
Journal of marketing
128
International journal of services and operations management
123
Journal of hospitality marketing & management
123
Journal of service research : JSR
119
Journal of travel and tourism marketing
119
Tourism management : research, policies, practice
119
International journal of quality and service sciences
114
The journal of product & brand management
111
Asia Pacific journal of marketing and logistics
110
Journal of service management
109
The journal of brand management : an international journal
109
Journal of retailing
105
Marketing intelligence & planning
100
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Service business
99
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ECONIS (ZBW)
209
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209
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1
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
2
Objective quality and business performance in service environments : moderating effects of entrepreneurs' knowledge and involvement
Hernández-Maestro, Rosa M.
;
González-Benito, Óscar
- In:
The service industries journal
31
(
2011
)
13/14
,
pp. 2321-2354
Persistent link: https://www.econbiz.de/10009298988
Saved in:
3
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
4
Quality function deployment in failure recovery and prevention
Chen, Hsi-Tien
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 615-637
Persistent link: https://www.econbiz.de/10011655406
Saved in:
5
A novel framework for customer complaint management
Hsiao, Yu-Hsiang
;
Chen, Li-Fei
;
Choy, Yoon Leng
;
Su, …
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 675-698
Persistent link: https://www.econbiz.de/10011655409
Saved in:
6
Developing learning capability through a quality management program
Araújo, Claudia Affonso Silva
;
Tavares, Elaine
; …
- In:
The service industries journal
35
(
2015
)
9
,
pp. 483-498
Persistent link: https://www.econbiz.de/10011333311
Saved in:
7
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
8
Understanding hospital quality : the case of cumulative and balanced quality
Anderson, Sidney T.
;
Smith, J. S.
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 182-200
Persistent link: https://www.econbiz.de/10011848068
Saved in:
9
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
10
Effects of individual resources and team-member exchange on service quality
Baek, Unji
;
Olya, Hossein
;
Lee, Seul Ki
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 584-606
Persistent link: https://www.econbiz.de/10011880865
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