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An empirical approach to service classification for productivity management studies
Shafti, Farhad; Meer, Robert van der; Williams, Terry M. - In: The service industries journal 27 (2007) 5/6, pp. 709-730
Persistent link: https://www.econbiz.de/10003622871
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Managerial approaches towards service quality: the case of three service organisations
Soltani, Ebrahim; Lai, Pei-Chun; Van Der Meer, Robert; … - In: The service industries journal 28 (2008) 10, pp. 1399-1414
Persistent link: https://www.econbiz.de/10008152352
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Managerial approaches towards service quality: the case of three service organisations
Soltani, Ebrahim; Lai, Pei-Chun; Van Der Meer, Robert; … - In: The service industries journal 28 (2008) 9-10, pp. 1399-1414
Persistent link: https://www.econbiz.de/10008167950
Cover Image
An Empirical Approach to Service Classification for Productivity Management Studies
Shafti, Farhad; Van Der Meer, Robert; Williams, Terry - In: The service industries journal 27 (2007) 6, pp. 709-730
Persistent link: https://www.econbiz.de/10007764408
Cover Image
An Empirical Approach to Service Classification for Productivity Management Studies
Shafti, Farhad; Van Der Meer, Robert; Williams, Terry - In: The service industries journal 27 (2007) 5-6, pp. 709-730
Persistent link: https://www.econbiz.de/10007842503