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The service industries journal
International Journal of Operations & Production Management
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
12
Tourism management : research, policies, practice
11
International journal of service industry management : IJSIM
10
FRBSF Economic Letter
8
Journal of service management
8
Managing service quality : MSQ ; an international journal
7
Environmental & Resource Economics
6
Harvard-Business-Manager : das Wissen der Besten
4
Journal of the Academy of Marketing Science
4
The Service Industries Journal
4
The international journal of productivity and performance management : IJPPM
4
Harvard business review : HBR
3
Institute of Transportation Studies, Working Paper Series
3
Journal of Service Management
3
Journal of service research : JSR
3
The Academy of Management review : AMR
3
Thunderbird international business review
3
Always learning
2
Business strategy review
2
Die Betriebswirtschaft : DBW
2
Economic Review
2
European quality : the official journal of the European Organization for Quality
2
INFORMS journal on computing : JOC
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Information systems and e-business management : ISeB
2
International Journal of Productivity and Performance Management
2
Journal of business research : JBR
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Management today
2
Marketing Review St. Gallen : die neue Thexis-Marketingfachzeitschrift für Theorie und Praxis
2
Marketing review St. Gallen : Marketingfachzeitschrift für Theorie & Praxis
2
Organizational dynamics : a quarterly review of organizational behavior for professional managers
2
Service business : an international journal
2
The Executive : an Academy of Management Publication
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The International economy : the magazine of international economic policy
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The future academic community; continuity and change
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The journal of supply chain management : a global review of purchasing and supply
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OLC EcoSci
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ECONIS (ZBW)
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Consumer thoughts, actions, and feelings from within the service experience
Bowen, David
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1513-1528
Persistent link: https://www.econbiz.de/10003802525
Saved in:
2
Consumer satisfaction and services : insights from dive tourism
Ince, Teresa
;
Bowen, David
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 1769-1792
Persistent link: https://www.econbiz.de/10009298391
Saved in:
3
Consumer thoughts, actions, and feelings from within the service experience
Bowen, David
- In:
The service industries journal
28
(
2008
)
10
,
pp. 1515
Persistent link: https://www.econbiz.de/10008152345
Saved in:
4
Consumer thoughts, actions, and feelings from within the service experience
Bowen, David
- In:
The service industries journal
28
(
2008
)
9-10
,
pp. 1515
Persistent link: https://www.econbiz.de/10008167943
Saved in:
5
Consumer satisfaction and services: insights from dive tourism
Ince, Teresa
;
Bowen, David
- In:
The service industries journal
31
(
2011
)
11
,
pp. 1769-1793
Persistent link: https://www.econbiz.de/10009178679
Saved in:
6
Service industries : improving competitive performance
Johnston, Robert
- In:
The service industries journal
8
(
1988
)
2
,
pp. 202-211
Persistent link: https://www.econbiz.de/10001050865
Saved in:
7
Achieving Focus in Service Organisations
Johnston, Robert
- In:
The service industries journal
16
(
1996
)
1
,
pp. 10-20
Persistent link: https://www.econbiz.de/10007317497
Saved in:
8
Service Recovery Strategies for Single and Double Deviation Scenarios
Johnston, Robert
;
Fern, Adrian
- In:
The service industries journal
19
(
1999
)
2
,
pp. 69-82
Persistent link: https://www.econbiz.de/10007337474
Saved in:
9
Exploring the Relationship between Perception and Performance: Priorities for Action
Johnston, Robert
;
Heineke, Janelle
- In:
The service industries journal
18
(
1998
)
1
,
pp. 101-112
Persistent link: https://www.econbiz.de/10007360935
Saved in:
10
Products and Services- A Question of Visibility
Johnston, Robert
;
Bryan, Richard
- In:
The service industries journal
13
(
1993
)
3
,
pp. 125-136
Persistent link: https://www.econbiz.de/10006358153
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