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Beziehungsmarketing
185
Relationship marketing
185
Dienstleistungsqualität
86
Service quality
86
Customer satisfaction
69
Kundenzufriedenheit
69
Consumer behaviour
65
Konsumentenverhalten
65
Quality management
29
Qualitätsmanagement
29
Lieferantenmanagement
27
Supplier relationship management
27
Customer integration
21
Dienstleistungssektor
21
Kundenintegration
21
Service industry
21
Taiwan
20
Betriebliche Wertschöpfung
16
Confidence
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Customer value
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Kundenservice
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Kundenwert
16
Value creation
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Vertrauen
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customer satisfaction
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Beschwerdemanagement
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Complaint management
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customer loyalty
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Bank
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service quality
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E-commerce
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Electronic Commerce
11
Internet marketing
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11
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Ha, Hong Youl
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Nätti, Satu
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Wu, Cedric Hsi-jui
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Chen, Li-Fei
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Gil Saura, Irene
2
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Meer, Robert van der
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Ok, Chihyung
2
Popp, Bastian
2
Quester, Pascale G.
2
Shafti, Farhad
2
Su, Chao-Ton
2
Tang, Tseng-chung
2
Tarí, Juan José
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Tung, Wei
2
Williams, Terry M.
2
Woratschek, Herbert
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Yi, Youjae
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Zhou, Xing
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Addo, Prince Clement
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Alsalameen, Motasem
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Altunbaş, Yener
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The service industries journal
SpringerLink / Bücher
2,935
International journal of production research
1,097
Industrial marketing management : the international journal for industrial and high-tech firms
1,059
Journal of business research : JBR
885
International journal of production economics
807
Springer eBook Collection
674
Europäische Hochschulschriften / 5
647
Journal of retailing and consumer services
620
Gabler Edition Wissenschaft
619
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
607
International journal of productivity and quality management : IJPQM
523
Springer eBook Collection / Business and Economics
502
The TQM journal : the international review of organizational improvement
475
International journal of quality & reliability management
435
The journal of business & industrial marketing
417
European journal of operational research : EJOR
414
Business process management journal
406
Research
362
International journal of hospitality management
312
Total quality management & business excellence
288
Lehrbuch
273
Working paper / National Bureau of Economic Research, Inc.
256
Ifo Schnelldienst
246
Edward Elgar E-Book Archive
245
The journal of services marketing
238
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
233
NBER working paper series
222
Journal of operations management
220
International journal of services and operations management
201
Journal of the Academy of Marketing Science
194
Quality management journal : QMJ
192
International journal of six sigma and competitive advantage : IJSSCA
190
Management science : journal of the Institute for Operations Research and the Management Sciences
188
Schriftenreihe Innovative betriebswirtschaftliche Forschung und Praxis
186
Journal of strategic marketing
184
Springer eBook Collection / Business and Management
178
Manufacturing & service operations management : M & SOM
176
Journal of purchasing and supply management
174
Production and operations management : an international journal of the Production and Operations Management Society
172
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ECONIS (ZBW)
230
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1
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
2
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
3
Differentiation value through services in a manufacturer's delivery chain
Huttu, Essi
;
Martinsuo, Miia
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 763-782
Persistent link: https://www.econbiz.de/10011439950
Saved in:
4
Process management practices : organizational (dis-)similarities
Wild-Weitlaner, Doris
;
Kohlbacher, Markus
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 44-61
Persistent link: https://www.econbiz.de/10010491810
Saved in:
5
The alignment of service architecture and organizational structure
Liu, Yang
;
Wei, Jiang
;
Zhou, Dan
;
Ying, Ying
;
Huo, Baofeng
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 396-415
Persistent link: https://www.econbiz.de/10011579213
Saved in:
6
Innovation dialectics : an extended process perspective on innovation in services
Nardelli, Giulia
- In:
The service industries journal
37
(
2017
)
1/2
,
pp. 31-56
Persistent link: https://www.econbiz.de/10011711028
Saved in:
7
Product service systems : exploring operational practices
Colen, Pieter
;
Lambrecht, Marc R.
- In:
The service industries journal
33
(
2013
)
5
,
pp. 501-515
Persistent link: https://www.econbiz.de/10009757824
Saved in:
8
Evaluation of business processes using probability-driven activity-based costing
Stelling, Mark Thomas
;
Roy, Rajkumar
;
Tiwari, Ashutosh
; …
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2239-2260
Persistent link: https://www.econbiz.de/10008809590
Saved in:
9
An empirical approach to service classification for productivity management studies
Shafti, Farhad
;
Meer, Robert van der
;
Williams, Terry M.
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 709-730
Persistent link: https://www.econbiz.de/10003622871
Saved in:
10
Objective quality and business performance in service environments : moderating effects of entrepreneurs' knowledge and involvement
Hernández-Maestro, Rosa M.
;
González-Benito, Óscar
- In:
The service industries journal
31
(
2011
)
13/14
,
pp. 2321-2354
Persistent link: https://www.econbiz.de/10009298988
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