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Interessentenmanagement
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Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
77
Service quality
77
Consumer behaviour
67
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67
Customer satisfaction
63
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19
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Taiwan
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customer loyalty
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customer satisfaction
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Ha, Hong Youl
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The service industries journal
SpringerLink / Bücher
1,034
Journal of business research : JBR
935
Journal of retailing and consumer services
630
Industrial marketing management : the international journal for industrial and high-tech firms
543
International journal of hospitality management
348
Springer eBook Collection
325
Gabler Edition Wissenschaft
263
Strategic management journal
263
The journal of business & industrial marketing
257
Technological forecasting & social change : an international journal
231
The journal of services marketing
229
Journal of strategic marketing
208
Journal of the Academy of Marketing Science
199
Harvard business review : HBR
193
Europäische Hochschulschriften / 5
192
Long range planning : LRP ; international journal of strategic management
189
Harvard-Business-Manager : das Wissen der Besten
183
Business horizons
171
Springer eBook Collection / Business and Economics
171
International journal of electronic customer relationship management : IJECRM
155
Journal of business strategy
148
Management decision : MD
148
International journal of production economics
145
Cogent business & management
144
Strategy & leadership : a publication of Strategic Leadership Forum
140
International journal of contemporary hospitality management
138
Journal of business ethics : JOBE
138
Tourism management : research, policies, practice
138
Journal of marketing
133
Business strategy and the environment
130
Journal of strategy and management
130
Journal of hospitality marketing & management
128
Management science : journal of the Institute for Operations Research and the Management Sciences
128
Working paper / National Bureau of Economic Research, Inc.
125
Journal of service research : JSR
123
Journal of travel and tourism marketing
123
Premier reference source
121
European Journal of Marketing
120
Marketing intelligence & planning
120
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ECONIS (ZBW)
206
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1
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206
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1
Mixed findings on the service recovery paradox
Ok, Chigyung
;
Back, Ki-Joon
;
Shanklin, Carol W.
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 671-686
Persistent link: https://www.econbiz.de/10003622851
Saved in:
2
Acquisition pattern analysis for evolutionary database marketing
Paas, Leonard
- In:
The service industries journal
29
(
2009
)
5/6
,
pp. 805-812
Persistent link: https://www.econbiz.de/10003880580
Saved in:
3
Comparison websites : evidence from the service sector
Laffey, Des
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1939-1954
Persistent link: https://www.econbiz.de/10008759995
Saved in:
4
Acquisition of local market information in international joint ventures : service sectors
Park, Byung Il
;
Oh, Kum-sik
;
Choi, Sukbong
- In:
The service industries journal
32
(
2012
)
7
,
pp. 1077-1096
Persistent link: https://www.econbiz.de/10009551874
Saved in:
5
"Organizational learning culture" : an ingenious device for promoting firm's innovativeness
Kalyar, Masood Nawaz
;
Rafi, Nosheen
- In:
The service industries journal
33
(
2013
)
12
,
pp. 1135-1147
Persistent link: https://www.econbiz.de/10010126451
Saved in:
6
Different channels for different services : information sources for services with search, experience and credence attributes
Chocarro, Raquel
;
Cortinas, Monica
;
Villanueva, Maria Luisa
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 261-284
Persistent link: https://www.econbiz.de/10012483672
Saved in:
7
Exploring interactive communication using social media
Zhang, Chrystal B.
;
Lin, Yi Hsin
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 670-693
Persistent link: https://www.econbiz.de/10011401815
Saved in:
8
What motivates professional service firm employees to narture client dialogues?
Fischer, Alban Dominique
;
Sieg, Jan Henrik
;
Wallin, …
- In:
The service industries journal
34
(
2014
)
5
,
pp. 399-421
Persistent link: https://www.econbiz.de/10010379366
Saved in:
9
Customer demotion in hierarchical loyalty programmes
Berlo, Geert van
;
Bloemer, Johanna M.
;
Blazevic, Vera
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 922-937
Persistent link: https://www.econbiz.de/10010394602
Saved in:
10
Does the length of a customer-provider relationship really matter?
Chiao, Yu-ching
;
Chiu, Ya-kang
;
Guan, Jyh-liang
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 649-667
Persistent link: https://www.econbiz.de/10003775764
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