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Navarro-Espigares, José Luis
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Ribeiro Soriano, Domingo
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Cegarra Navarro, Juan Gabriel
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Chang, Hsin Hsin
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Ortiz-de-Urbina-Criado, Marta
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The service industries journal
Información comercial española : ICE : revista de economía
1,369
Papeles de economía española
888
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
575
International journal of productivity and quality management : IJPQM
550
International journal of production research
512
Boletín de estudios económicos
482
International journal of quality & reliability management
446
The TQM journal : the international review of organizational improvement
437
Revista de estudios agro-sociales
413
Economía industrial
380
Investigaciones económicas
357
Moneda y crédito : revista de economía
352
International journal of production economics
343
Hacienda pública española : review of public economics
336
SpringerLink / Bücher
303
Applied economics
289
Total quality management & business excellence
277
Revista de economía aplicada : publicación cuatrimestral
252
Discussion paper series / IZA
250
Documentos de trabajo / Banco de España, Servicio de Estudios
238
International Journal of Quality & Reliability Management
234
Documento de trabajo / Fundación de las Cajas de Ahorros
224
Discussion paper / Centre for Economic Policy Research
208
IZA Discussion Papers
208
The international journal of productivity and performance management : IJPPM
203
Revista de historia económica
195
International journal of six sigma and competitive advantage : IJSSCA
189
Journal of business research : JBR
187
Quality management journal : QMJ
184
International Journal of Operations & Production Management
178
Revista del Instituto de Estudios Económicos
171
European journal of operational research : EJOR
169
Benchmarking : an international journal ; BIJ
163
NBER working paper series
163
Working papers / Universitat Pompeu Fabra, Department of Economics and Business
157
De economia : revista de estudios economico-sociales
155
IZA Discussion Paper
152
Journal of business ethics : JOBE
150
Estudios geográficos
147
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ECONIS (ZBW)
164
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1
The future of standardised quality management in tourism : evidence from the Spanish tourist sector
Casadesús, Martí
;
Marimon, Frederic
;
Alonso, Mar
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2457-2474
Persistent link: https://www.econbiz.de/10008809577
Saved in:
2
Reasons for implementing certified quality systems and impact on performance : an analysis of the hotel industry
Alonso-Almeida, María del Mar
;
Rodríguez Antón, …
- In:
The service industries journal
32
(
2012
)
6
,
pp. 919-936
Persistent link: https://www.econbiz.de/10009538663
Saved in:
3
Learning from the past and present : measuring Internet banking service quality
Wu, Yu-lung
;
Tao, Yu-hui
;
Yang, Pei-chi
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 477-497
Persistent link: https://www.econbiz.de/10009510673
Saved in:
4
The sustainability of ISO 9001 in a legal service organisation
Prajogo, Daniel I.
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 603-614
Persistent link: https://www.econbiz.de/10003775761
Saved in:
5
Assessing primary healthcare services quality in
Spain
: managers vs. Patients perceptions
Miranda, Francisco J.
;
Chamorro, Antonio
;
Murillo, Luis R.
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2137-2149
Persistent link: https://www.econbiz.de/10008809599
Saved in:
6
Human resource management standardisation and adaptation in franchises
Kellner, Ashlea
- In:
The service industries journal
37
(
2017
)
9/10
,
pp. 545-566
Persistent link: https://www.econbiz.de/10011717973
Saved in:
7
Development of performance measurement systems in quality management organisations
Chang, Hsin Hsin
- In:
The service industries journal
26
(
2006
)
7
,
pp. 765-786
Persistent link: https://www.econbiz.de/10003454642
Saved in:
8
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
9
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
10
Corporate brand image in retail banking : development and validation of a scale
Bravo, Rafael
;
Montaner, Teresa
;
Pina, Jose M.
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1199-1218
Persistent link: https://www.econbiz.de/10003996856
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