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Chinese customers' loyalty to international consulting firms
Li, Qianqian; Zheng, Qinqin - In: The service industries journal 33 (2013) 15/16, pp. 1495-1513
Persistent link: https://www.econbiz.de/10010229420
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The impact of high-performance work systems in the health-care industry : employee reactions, service quality, customer satisfaction, and customer loyalty
Lee, Sang M.; Lee, Donhee; Kang, Chang-yuil - In: The service industries journal 32 (2012) 1/2, pp. 17-36
Persistent link: https://www.econbiz.de/10009427716
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Explicating customer orientation's influence on frontline employee satisfaction
Briggs, Elten; Jaramillo, Fernando; Noboa, Fabrizio - In: The service industries journal 35 (2015) 3, pp. 133-151
Persistent link: https://www.econbiz.de/10011296301
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Analyzing systemic customer value in scalable business service
Pynnönen, Mikko; Hallikas, Jukka; Ritala, Paavo; … - In: The service industries journal 34 (2014) 14, pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
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The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar; Mohd Nizam Ab Rahman; Wan Rosmanira Ismail; … - In: The service industries journal 37 (2017) 5/6, pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
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Should management consultants charge clients on a contingency basis for merger and acquisition work?
Connell, Richard Brook; Zalan, Tatiana - In: The service industries journal 32 (2012) 16, pp. 2677-2689
Persistent link: https://www.econbiz.de/10009693471
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The importance of management innovation and consultant services on ERP implementation success
Lapiedra, Rafael; Alegre Martín, Joaquín; Chiva, Ricardo - In: The service industries journal 31 (2011) 11/12, pp. 1907-1919
Persistent link: https://www.econbiz.de/10009298341
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The internationalisation of small- and medium-sized management consultancies : an exploratory study of key facilitating factors
Deprey, Brynn; Lloyd-Reason, Lester; Ibeh, Kevin I. N. - In: The service industries journal 32 (2012) 10, pp. 1609-1621
Persistent link: https://www.econbiz.de/10009581529
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The effects of the provision of consulting services on audit reporting quality
Willoughby, Michael; Carmona, Pedro; Momparler, Alexandre - In: The service industries journal 32 (2012) 3/4, pp. 411-429
Persistent link: https://www.econbiz.de/10009510679
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Understanding professionals' reactions to strategic change : the role of threatened professional identities
Schilling, Annika; Werr, Andreas; Gand, Sébastien; … - In: The service industries journal 32 (2012) 8, pp. 1229-1245
Persistent link: https://www.econbiz.de/10009553158