Explicating customer orientation's influence on frontline employee satisfaction
Elten Briggs, Fernando Jaramillo and Fabrizio Noboa
| Year of publication: |
2015
|
|---|---|
| Authors: | Briggs, Elten ; Jaramillo, Fernando ; Noboa, Fabrizio |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 35.2015, 3, p. 133-151
|
| Subject: | interpersonal conflict | work-family conflict | felt stress | hours worked | employee satisfaction | Familie-Beruf | Work-life balance | Arbeitszufriedenheit | Job satisfaction | Kundenzufriedenheit | Customer satisfaction | Stress | Work stress | Verkaufspersonal | Salespeople | Beziehungsmarketing | Relationship marketing | Arbeitszeit | Working time | Zufriedenheit | Satisfaction | Dienstleistungsqualität | Service quality | Betrieblicher Konflikt | Workplace conflict |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011296301