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Value-driven customer share of visits
Kim, Wansoo; Ok, Chihyung; Canter, Deborah D. - In: The service industries journal 32 (2012) 1/2, pp. 37-58
Persistent link: https://www.econbiz.de/10009427715
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The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo; Ok, Chihyung; Gwinner, Kevin Patrick - In: The service industries journal 30 (2010) 7/8, pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
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Value-driven customer share of visits
Kim, Wansoo; Ok, Chihyung; Canter, Deborah D. - In: The service industries journal 32 (2012) 1, pp. 37-59
Persistent link: https://www.econbiz.de/10009819544
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Moderating role of a priori customerfirm relationship in service recovery situations
Kim, Wansoo; Ok, Chihyung; Canter, Deborah D. - In: The service industries journal 32 (2012) 1, pp. 59-83
Persistent link: https://www.econbiz.de/10009819545
Cover Image
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo; Ok, Chihyung; Gwinner, Kevin Patrick - In: The service industries journal 30 (2010) 7, pp. 1139-1158
Persistent link: https://www.econbiz.de/10008417737
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Mixed Findings on the Service Recovery Paradox
Ok, Chihyung; Back, Ki-Joon; Shanklin, Carol W. - In: The service industries journal 27 (2007) 6, pp. 671-686
Persistent link: https://www.econbiz.de/10007764410
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Mixed Findings on the Service Recovery Paradox
Ok, Chihyung; Back, Ki-Joon; Shanklin, Carol W. - In: The service industries journal 27 (2007) 5-6, pp. 671-686
Persistent link: https://www.econbiz.de/10007842505