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Tour operators' service qualit...
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Dienstleistungsqualität
294
Service quality
294
Customer satisfaction
173
Kundenzufriedenheit
173
Beziehungsmarketing
106
Relationship marketing
106
Consumer behaviour
85
Konsumentenverhalten
85
Tourism industry
53
Tourismuswirtschaft
53
Dienstleistungssektor
45
Service industry
45
Taiwan
42
Spain
34
Spanien
34
Quality management
29
Qualitätsmanagement
29
Beschwerdemanagement
23
Complaint management
23
Customer service
23
Hotel industry
23
Hotellerie
23
Kundenservice
23
Performance measurement
22
Performance-Messung
22
Dienstleistung
20
Holiday behaviour
20
Services
20
Urlaubsverhalten
20
customer satisfaction
20
Structural equation model
18
Strukturgleichungsmodell
18
E-commerce
17
Electronic Commerce
17
Emotion
17
service quality
17
Gesundheitsversorgung
16
Health care
16
Hospital
16
Krankenhaus
16
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Undetermined
124
Free
4
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Article
428
Book / Working Paper
7
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Article in journal
435
Aufsatz in Zeitschrift
435
Case study
7
Collection of articles of several authors
7
Fallstudie
7
Sammelwerk
7
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1
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1
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English
435
Author
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Alves, Helena
4
Yi, Youjae
4
Alrawadieh, Zaid
3
Cetin, Gurel
3
Galindo Martín, Miguel Angel
3
Ha, Hong Youl
3
Huang, Leo
3
Kandampully, Jay
3
Lin, Wen-bao
3
Malhotra, Neeru
3
Tsaur, Sheng-hshiung
3
Wang, Mei-ling
3
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chen, Li-Fei
2
Chih, Wen-hai
2
Cunha, Miguel Pina e
2
Dabholkar, Pratibha A.
2
Dun, Zanna van
2
Ekinci, Yuksel
2
Fisk, Raymond P.
2
Gil Saura, Irene
2
Gil-Pechuan, Ignacio
2
Gong, Taeshik
2
Ha, Sejin
2
Henseler, Jörg
2
Hsu, Li-chun
2
Hsu, Maxwell K.
2
Huarng, Kun-huang
2
Keramati, Abbas
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kim, Wansoo
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Köseoglu, Mehmet Ali
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
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The service industries journal
Tourism management : research, policies, practice
813
International journal of hospitality management
731
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
695
Journal of retailing and consumer services
573
International journal of productivity and quality management : IJPQM
550
Journal of business research : JBR
540
NBER working paper series
532
Working paper / National Bureau of Economic Research, Inc.
514
The TQM journal : the international review of organizational improvement
507
International journal of quality & reliability management
476
NBER Working Paper
459
Tourism management perspectives : TMP
422
International journal of production research
411
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
395
Tourism economics : the business and finance of tourism and recreation
395
Journal of travel and tourism marketing
363
SpringerLink / Bücher
358
International journal of contemporary hospitality management
352
Total quality management & business excellence
318
International Journal of Quality & Reliability Management
311
Journal of Services Marketing
284
International journal of production economics
275
The journal of services marketing
275
Discussion paper series / IZA
271
Tourism analysis : an interdisciplinary tourism & hospitality journal
266
Journal of hospitality marketing & management
244
Quality management journal : QMJ
230
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
229
European journal of operational research : EJOR
206
Cogent business & management
194
Tourism planning & development
188
International journal of six sigma and competitive advantage : IJSSCA
187
Journal of air transport management
186
Auditing : a journal of practice & theory
182
The TQM Magazine
180
International journal of quality and service sciences
179
International journal of services and operations management
177
Services marketing quarterly
171
IZA Discussion Paper
163
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ECONIS (ZBW)
435
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1
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435
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1
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
2
Developing and validating a multidimensional tourist engagement scale (TES)
Huang, Shuyue
;
Choi, Hwansuk Chris
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 469-497
Persistent link: https://www.econbiz.de/10012203968
Saved in:
3
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
4
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
5
Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
6
Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia
;
Mendes, Luís Antonio F.
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322
Saved in:
7
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
8
Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
Saved in:
9
Visitors' loyalty and price perceptions : the role of customer engagement
Bergel, Maxi
;
Brock, Christian
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 575-589
Persistent link: https://www.econbiz.de/10012204737
Saved in:
10
Quality function deployment in failure recovery and prevention
Chen, Hsi-Tien
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 615-637
Persistent link: https://www.econbiz.de/10011655406
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