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Hospital competition with soft...
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Dienstleistungsqualität
312
Service quality
312
Customer satisfaction
111
Kundenzufriedenheit
111
Beziehungsmarketing
83
Relationship marketing
83
Consumer behaviour
73
Konsumentenverhalten
73
Hospital
39
Krankenhaus
39
Dienstleistungssektor
32
Service industry
32
Taiwan
29
Gesundheitsversorgung
26
Health care
26
Beschwerdemanagement
25
Complaint management
25
Performance measurement
21
Performance-Messung
21
Gesundheitswesen
19
Health care system
19
Gastgewerbe
17
Hospitality industry
17
Hotel industry
17
Hotellerie
17
Spain
17
Spanien
17
service quality
17
Arbeitsverhalten
16
Work behaviour
16
customer satisfaction
16
Customer integration
15
Kundenintegration
15
Services
15
Customer value
14
Dienstleistung
14
E-commerce
14
Electronic Commerce
14
Kundenwert
14
Online retailing
14
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Undetermined
110
Free
3
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Article
325
Book / Working Paper
8
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Article in journal
333
Aufsatz in Zeitschrift
333
Collection of articles of several authors
8
Sammelwerk
8
Case study
4
Fallstudie
4
Conference proceedings
1
Konferenzschrift
1
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English
333
Author
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Köseoglu, Mehmet Ali
4
Kandampully, Jay
3
Lin, Wen-bao
3
Rosenbaum, Mark S.
3
Yi, Youjae
3
Alves, Helena
2
Arici, Hasan Evrim
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chen, Li-Fei
2
Cunha, Miguel Pina e
2
Dun, Zanna van
2
Fisk, Raymond P.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Gürlek, Mert
2
Henseler, Jörg
2
Huang, Bo
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kuusisto, Jari
2
Kwan, Ho Kwong
2
Lee, Donhee
2
Lee, Sang M.
2
León-Darder, Fidel
2
Liu, Tsung-chi
2
Malhotra, Neeru
2
Mas-Verdu, Francisco
2
Mody, Makarand Amrish
2
Park, Sang-June
2
Peris-Ortiz, Marta
2
Pla-Barber, José
2
Rayburn, Steven W.
2
Rego, Arménio
2
Rha, June-young
2
Ritala, Paavo
2
Roy, Sanjit
2
Scott, Noel
2
Su, Chao-Ton
2
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Published in...
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The service industries journal
International journal of hospitality management
688
NBER working paper series
430
NBER Working Paper
381
Working paper / National Bureau of Economic Research, Inc.
352
Journal of retailing and consumer services
327
Health care management review : HCM review
299
International journal of contemporary hospitality management
296
Journal of business research : JBR
289
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
241
The journal of services marketing
240
Health care management science
229
Journal of health economics
229
Journal of health organization and management
223
European journal of operational research : EJOR
203
Journal of hospitality marketing & management
198
IMF Working Papers
192
Tourism management : research, policies, practice
190
Auditing : a journal of practice & theory
188
SpringerLink / Bücher
177
Discussion paper series / IZA
166
Health economics
165
Management science : journal of the Institute for Operations Research and the Management Sciences
154
The TQM journal : the international review of organizational improvement
148
Journal of air transport management
142
International journal of quality and service sciences
138
Services marketing quarterly
137
International journal of productivity and quality management : IJPQM
135
International journal of quality & reliability management
132
Journal of travel and tourism marketing
131
Journal of Services Marketing
130
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
128
International journal of services and operations management
125
Cogent business & management
122
Service business
118
Krankenhausmanagement : Strategien, Konzepte, Methoden
112
The European journal of health economics : HEPAC ; health economics in prevention and care
112
Journal of service management
110
The accounting review : a publication of the American Accounting Association
105
Socio-economic planning sciences : the international journal of public sector decision-making
104
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ECONIS (ZBW)
333
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333
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1
Artificial intelligence acceptance in services : connecting with Generation Z
Vitezić, Vanja
;
Perić, Marko
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 926-946
Persistent link: https://www.econbiz.de/10012695299
Saved in:
2
Designing a medicalized wellness service : balancing hospitality and
hospital
features
Russell-Bennett, Rebekah
;
Glavas, Charmaine
;
Previte, …
- In:
The service industries journal
37
(
2017
)
9/10
,
pp. 657-680
Persistent link: https://www.econbiz.de/10011718020
Saved in:
3
The influence of hospitable design and service on patient responses
Suess, Courtney
;
Mody, Makarand Amrish
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10011848050
Saved in:
4
Understanding
hospital
quality : the case of cumulative and balanced quality
Anderson, Sidney T.
;
Smith, J. S.
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 182-200
Persistent link: https://www.econbiz.de/10011848068
Saved in:
5
Rating healthcare services : consumer satisfaction vs. health system performance
Horodnic, Adrian V.
;
Apetrei, Andreea
;
Luca, …
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 974-994
Persistent link: https://www.econbiz.de/10011962031
Saved in:
6
Efficiency and quality in health services : a crucial link
Navarro-Espigares, José Luis
;
Torres, Elisa Hernández
- In:
The service industries journal
31
(
2011
)
3/4
,
pp. 385-403
Persistent link: https://www.econbiz.de/10008937446
Saved in:
7
Constructing an index for brand equity : a
hospital
example
Wang, Yu-che
;
Hsu, Kuei-chu
;
Hsu, Sheng-hsun
;
Hsieh, …
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 311-322
Persistent link: https://www.econbiz.de/10008904623
Saved in:
8
A conceptual framework to analyse
hospital
competitiveness
Eiriz, Vasco
;
Barbosa, Natália
;
Figueiredo, José
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 437-448
Persistent link: https://www.econbiz.de/10003980725
Saved in:
9
An evaluation of "fast track" in A & E : a discrete event simulation approach
Maull, R. S.
;
Smart, P. A.
;
Harris, A.
;
Al-Fatah …
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 923-941
Persistent link: https://www.econbiz.de/10003990191
Saved in:
10
Dimensions of customer loyalty in hospitality micro-enterprises
Haghighi, Azin Mostajer
;
Baum, Tom
;
Shafti, Farhad
- In:
The service industries journal
34
(
2014
)
3
,
pp. 251-273
Persistent link: https://www.econbiz.de/10010344131
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