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Internet banking loyalty : evaluating the role of trust, satisfaction, perceived risk and frequency of use
Aldas-Manzano, Joaquin; Ruiz Mafe, Carla; Sanz Blas, Silvia - In: The service industries journal 31 (2011) 7/8, pp. 1165-1190
Persistent link: https://www.econbiz.de/10009154406
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Key drivers of services website loyalty
Sanz Blas, Silvia; Ruiz Mafe, Carla; Pérez Perez, Isabel - In: The service industries journal 34 (2014) 5, pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
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Physicians' appraisal of mobile health monitoring
Okazaki, Shintaro; Cstañeda, J. Alberto; Sanz Blas, Silvia - In: The service industries journal 33 (2013) 13/14, pp. 1326-1344
Persistent link: https://www.econbiz.de/10010205261
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Does culture affect sentiments expressed in cruise tours' eWOM?
Buzova, Daniela; Sanz Blas, Silvia; Cervera-Taulet, Amparo - In: The service industries journal 39 (2019) 2, pp. 154-173
Persistent link: https://www.econbiz.de/10012203259
Cover Image
Internet banking loyalty: evaluating the role of trust, satisfaction, perceived risk and frequency of use
Aldas-Manzano, Joaquin; Ruiz-Mafe, Carla; Sanz-Blas, Silvia - In: The service industries journal 31 (2011) 7, pp. 1165-1191
Persistent link: https://www.econbiz.de/10008927144