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Abusive supervision and frontline employees' service performance
Jian, Zhaoquan; Kwan, Ho Kwong; Qiu, Qian; Liu, Zhi Qiang; … - In: The service industries journal 32 (2012) 5, pp. 683-698
Persistent link: https://www.econbiz.de/10009535950
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Workplace gossip and frontline employees' proactive service performance
Tian, Qi-tao; Song, Yang; Kwan, Ho Kwong; Li, Xue - In: The service industries journal 39 (2019) 1, pp. 25-42
Persistent link: https://www.econbiz.de/10012203241
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The need to belong : how to reduce workplace ostracism
Kwan, Ho Kwong; Li, Miaomiao; Wu, Xiangfan; Xu, Xiaofeng - In: The service industries journal 42 (2022) 9/10, pp. 716-737
Persistent link: https://www.econbiz.de/10013362140
Cover Image
Abusive supervision and frontline employees' service performance
Jian, Zhaoquan; Kwan, Ho Kwong; Qiu, Qian; Liu, Zhi Qiang; … - In: The service industries journal 32 (2012) 5, pp. 683-699
Persistent link: https://www.econbiz.de/10009843364